Xbox desligando -[Translation - Xbox shutting down]

Hello Raphaelloss,

Thanks for posting on the Xbox forums. We understand that your Xbox One is turning itself off when you run games or applications. Is your console enrolled in

the Xbox Insider Program? We have a support article that provides troubleshooting for an

Xbox One unexpectedly turning off. Also, we recommend making sure the console is plugged directly into a wall outlet. Be sure to let us know the results
Raphaelloss!

Hello César Nader,

Thanks for posting on the Xbox forums. We need a little more information to make sure we provide the correct solution. Are you using an Xbox 360 or an Xbox One? Which troubleshooting steps have you attempted thus far? We recommend making sure
the console is plugged directly into the wall outlet. Be sure to let us know the results
César Nader!

o Xbox s esta travando e desligando sozinho no jogo residente evil 0 já restaurei de fabrica e fiz download 3x o jogo novamente e continua com o mesmo defeito, e desliga sempre na mesma parte em cima do trem

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[Translation -

The Xbox s is crashing and shutting down alone in the game Resident Evil 0 already restored from manufactures and I downloaded 3x the game again and continues with the same defect, and always shuts down on the same part on the train]

o Xbox s esta travando e desligando sozinho no jogo residente evil 0 já restaurei de fabrica e fiz download 3x o jogo novamente e continua com o mesmo defeito, e desliga sempre na mesma parte em cima do trem

______________________________________________

[Translation -

The Xbox s is crashing and shutting down alone in the game Resident Evil 0 already restored from manufactures and I downloaded 3x the game again and continues with the same defect, and always shuts down on the same part on the train]

Hey Yeshom

Thank you so very much for taking the time to post this on the Xbox Forums.

What I would recommend right off the bat would be trying out a
power cycle. In order for you to do this, I'd like you to follow these steps:

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.
2. Turn your console back on by pressing the Xbox button
   on the console or the Xbox button on your controller.
   
   Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.
   

Is your console connected directly into the outlet, or are you connected to a surge protector? Since the console has an internal power supply that serves as a surge protector, this can cause your console to behave oddly.

If this is a case, I recommend you try a direct connection to your outlet.

I'd like you to follow these steps and update us so that we can further assist you in the case that it is still required.