Xbox desligando [Translation: Xbox off]

Hey there, Jesting!

I'm sorry to see any issues with Black Ops 2! Are you playing this game on the Xbox One as a backwards compatible game, or on the Xbox 360? This will help me determine what next steps we need to take to resolve this.

I look forward to working with you!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Hey Yeshom

Thank you so very much for taking the time to post this on the Xbox Forums.

What I would recommend right off the bat would be trying out a
power cycle. In order for you to do this, I'd like you to follow these steps:

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.
2. Turn your console back on by pressing the Xbox button
   on the console or the Xbox button on your controller.
   
   Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.
   

Is your console connected directly into the outlet, or are you connected to a surge protector? Since the console has an internal power supply that serves as a surge protector, this can cause your console to behave oddly.

If this is a case, I recommend you try a direct connection to your outlet.

I'd like you to follow these steps and update us so that we can further assist you in the case that it is still required.

Hello Raphaelloss,

Thanks for posting on the Xbox forums. We understand that your Xbox One is turning itself off when you run games or applications. Is your console enrolled in

the Xbox Insider Program? We have a support article that provides troubleshooting for an

Xbox One unexpectedly turning off. Also, we recommend making sure the console is plugged directly into a wall outlet. Be sure to let us know the results
Raphaelloss!

Hello Stehpen,

We understand that you're experiencing power issues with your Xbox One console.

To be sure, we do recommend reviewing and confirming that all steps within our
your Xbox One X, Xbox One S, or original Xbox One console won't turn on support article are attempted.

Once confirming that all has been tested and tried, if you're experiencing errors with creating the repair for the console, contacting or reaching out to our customer support team would be the next suggestion:

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.

Try this for us and let us know the results.

Best wishes!

Hello

If you have only just purchased the console then you will need to take this up with the person or store that sold you the console and request the replace the console or refund you your money.