Xbox Desing lab shipping problem

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Marcos

This message appears only when you search with the tracking number provided?
Did you tried calling the carrier to see if they can give you detailed explanation about what happened?

Also, when you check your design lab controller order on the website, what's the status?

I'll be waiting for your answers, greetings from another Microsoft user

I received my controller of desing labs about 5-6 weeks after the order when i customise and pay it.

dese problem ist nicht weg gegangen xbox stores warn

[Translation-

This problem has gone not away xbox stores warn]

You would have to contact customer support for Microsoft Rewards since that offer is through them. I believe the points should be added to your account about 15 business days after the controller ships. You should also receive an email when you receive the
points.

i thint freezing are from desings with many layers delet these desings and freezing will stop