Xbox design lab sign in problem

T Kwok · Feb 22, 2023

When i want to sign in my account, it show" You can not login right now. Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login"

I had already tried many times to change my 1st and 2nd name. also it just a single word in my 1st and 2nd name, i can confirmed there's no spaces in my neam, but the problem were still here....pls help!

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello T, we have received some similar occurrences here in the community, however we still don't have any official position from Microsoft on why this is happening.

TimidMinds

I take it you are trying to use the Xbox Design Lab? Try to contact support and say you're having trouble with the controller design lab. Or see if there is a support page/email/number on the controller design lab website.

M3tal Daz3

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

M3tal Daz3

Here are a couple of links that should help:

1.
Design Labs FAQ

2.
Xbox Design Lab and Xbox Design Lab controller help

If you continue to have issues with the DL controller I would suggest setting up a repair order if it's still under warranty.

mareledanut

Hi,

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox Design Lab controller
help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

Xbox design lab sign in problem