Xbox Design Lab not letting me sign in

MuftyOnMS · Feb 23, 2023

Hi!

I was in the process of creating my own Xbox controller design and as I was about to check out, it asked me to sign into my account so I can properly have the controller shipped to me. However, I keep getting the error code stating:

"You can not login right now. Your Microsoft account doesn't contain information about First Name,Last Name. Update your profile and login again."

I have tried everything from changing my name to making an outlook alias as well as telling my other friends to sign into their accounts and see if I can order from there but they seem to get the same message.

I have also tried logging in on multiple accounts, new, and old, tried logging in on multiple devices, and even tried calling Xbox Support but they hung up after an hour of trying to find a solution.

:)

Rodrigo Oliver

Hi LamaKing21, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

I kindly ask you to speak with the Sales Support.

Please enter this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback:

https://support.microsoft.com/home/contact

I hope this helps.

Rostom L

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

I am sorry to know about what happened. This has been actually happening to several users including myself. The issue seems to be on the server-side or back-end problem on their website. I suggest that you instead report it via https://support.xbox.com/xbox-live-status using the Report button you can see there.

The best option we can do for now is to try it again at a later time or try again to get in touch with a Microsoft/Xbox support.

Rostom L

Hi Ryun!

Sorry to hear about what's happening there. I have actually seen multiple users having the same issue. This could mean that it's a server-side issue. I suggest to wait and try it again for few hours. Please also report it through https://support.xbox.com/xbox-live-status, there's a Report button there.

Rostom L

Hi Jacob!

Sorry to hear about that. I suggest that you try to use a different browser or use incognito mode or use a different device. If nothing's working, you may instead use a different Microsoft account. Else, you may instead wait and try it again at a later time.

Ben4724

Hi! My name is Ben an Independent Advisor and a fellow Xbox gamer. Hope you are doing well.

With regards to this issue, can you tell us what device are you using to access the design lab?

If this is via PC or mobile, please try using a different browser or clear the cache of your current browser by going to Browser Settings > clear cache or data depending on the browser you are using. After that, go to https://account.microsoft.com/profile page but I believe this is where you tried updating your display name as well but kindly check too.

After that, let us know if you can access the design lab or you may try this direct link https://xboxdesignlab.xbox.com/

I hope this helps. But let us know here how it goes and we will try our best to offer assistance.

Kind regards,

Ben

Xbox Design Lab not letting me sign in