Xbox design Lab deutschland

FlorianHajek · Jan 10, 2020

Hallo, ich habe im Design lab einen Controller erstellt und gekauft, er wurde über Paypal bezahlt und die Zahlung ist auch abgeschlossen, das war am 28.12.19.

Bestellnummer habe ich auch erhalten nur ist die Bestellung immer noch auf "ausstehend".

Ein Anruf beim Support brachte mir nur die Info das etwas schief gelaufen ist und das es sich in Klärung befinden soll, allerdings habe ich noch keine Rückmeldung erhalten die ich bekommen sollte.

Kann mir vielleicht jemand helfen?

Mfg

[Translation-Hello, I created and purchased a controller in the design lab, it was paid via Paypal and the payment is also completed, that was on 28.12.19.

Order number I also received only the order is still on "pending".

A call to the support only brought me the information that something went wrong and that it should be in clarification, but I have not yet received any feedback that I should receive.

Can someone help me?

Mfg]

:)

XBF Brad A

Hi Florian,

Thanks for coming to the forums. We understand you have questions on a controller ordered. Unfortunately, we here on the forums are unable to assist. Your best thing to do is to keep in touch with support as they will be able to assist you the best. You
can follow up with any emails that they sent you, if they haven't you will need to get ahold of them again.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

TimidMinds

I take it you are trying to use the Xbox Design Lab? Try to contact support and say you're having trouble with the controller design lab. Or see if there is a support page/email/number on the controller design lab website.

M3tal Daz3

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

M3tal Daz3

Here are a couple of links that should help:

1.
Design Labs FAQ

2.
Xbox Design Lab and Xbox Design Lab controller help

If you continue to have issues with the DL controller I would suggest setting up a repair order if it's still under warranty.

mareledanut

Hi,

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox Design Lab controller
help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

Xbox design Lab deutschland