Xbox Design Lab Controller has Stick Drift out of the box.

Discus and support Xbox Design Lab Controller has Stick Drift out of the box. in XBoX on Consoles to solve the problem; Ordered a controller with a customized shell through Design Lab to play games on PC a few weeks ago, and it arrived with the right stick having bad... Discussion in 'XBoX on Consoles' started by Mariah Sturm, Jun 26, 2024 at 9:42 AM.

  1. Mariah Sturm
    Mariah Sturm Guest

    Xbox Design Lab Controller has Stick Drift out of the box.


    Ordered a controller with a customized shell through Design Lab to play games on PC a few weeks ago, and it arrived with the right stick having bad drift at all times. Warranty is still up and I *can* send it in for repairs, but Microsoft Support says I will get a different controller as a replacement. This is unacceptable to me: I ordered a controller that has customized colors, buttons and engraving, but now I have to choose between either losing my money spent on my customizations or dealing with a faulty product that never worked properly to begin with. I know Microsoft has a "no refund" policy for Design Lab controllers, so I know I can't do that.

    Is there any way I can guarantee that I can receive a controller with the same customizations if I send it in? If not, then how can I fix the drift on my controller without sending it in? This is really frustrating to have to put up with, and if there's no way to receive both a functioning product and the custom design I paid extra for, then I guess I'm never buying an Xbox controller again.

    :)
     
    Mariah Sturm, Jun 26, 2024 at 9:42 AM
    #1
  2. Liambooth1 Win User

    Xbox controller

    I made it on the xbox design lab and order of there , the problem thatci have is in games like first person shooters the remote will starting drifting in game when im not moving the analog stick
  3. StuartATrueRed Win User

    Xbox controller right stick Y rotation drift, looking for fix!

    It could be stick drift, which there is no fix for, unfortunately. Your only option is to get it repaired or purchase a new one.

    If your controller is still in warranty (Standard controller 90 days, Elite 1 year, Design Lab 120 days), then you can contact support and book it in for repair.

    If the controller is out of warranty, then Microsoft do not fix them and your only option is to get a replacement.
  4. Rodrigo Oliver Win User

    Analog stick drift on Design Lab controller

    Hi XXBooTheGhostXx, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Have you tried to use the Xbox Accessories thumbstick recalibration tool?

    To open the Xbox Accessories app on your console, press the Xbox button to open the guide, then under Profile & system, select Settings > Devices & connections > Controllers & headsets.

    Before you recalibrate your controller, check to see if there’s a firmware update available for your controller. If there is, update your controller before you recalibrate.

    Select Recalibration options.

    Select the specific thumbstick you want to recalibrate (left or right).

    Follow the on-screen instructions to perform the recalibration.

    Source: https://support.xbox.com/help/hardware-network/controller/controller-calibration-tool

    I hope this helps.
  5. XBF Amber M Win User

    Shipping of Design Lab Controller

    Hi HiddenTiger21,

    Thanks for reaching out to us in the forums with this question. When it comes to the shipping of a Design Lab controller, it may take a bit longer than a standard controller shipment. This is due to the customized nature of each controller to the specifications
    made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. Here are a couple of great support articles that can help you out:

    Xbox Design Lab and Xbox Design Lab controller help

    Xbox Design Lab controller FAQ

    I hope that this helps out!
  6. XBF Amber M Win User

    Designer labs controller

    Hi SuspectedFlyer7,

    Thanks for the reply! In regard to a Design Lab controller, they have a 120 day standard warranty, the Elite has a full year and any standard or other controller/accessory is subject to the 90 day warranty. Here are a couple of handy support articles that
    you may find useful in regard to Design Lab controllers:

    Xbox Design Lab and Xbox Design Lab controller help

    Design Lab Controller Frequently Asked Questions

    As you're having an issue with a design lab controller, you may wish to go ahead and
    request a call back from Xbox Support to see if they can get you sorted out in regards to a repair or replacement, or what they would recommend in this situation. Just be aware
    that it may take a bit more time for servicing as Design Lab controllers are custom fabricated for each individual.

    I hope that this information helps you out a bit more!
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Xbox Design Lab Controller has Stick Drift out of the box.

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