Xbox Design Lab controller broken. Any warranty options for repairs instead of replacement?

Hi, Angel_Melo! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

Unfortunately, requesting to have your controller repaired instead of replaced is not possible. All standard Xbox controllers, including those purchased through Xbox Design Lab, are replaced.

Regarding your controller's warranty, I'm afraid performing self-repairs will void its warranty.

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I hope this helps!

Best regards.

It could be stick drift, which there is no fix for, unfortunately. Your only option is to get it repaired or purchase a new one.

If your controller is still in warranty (Standard controller 90 days, Elite 1 year, Design Lab 120 days), then you can contact support and book it in for repair.

If the controller is out of warranty, then Microsoft do not fix them and your only option is to get a replacement.

Hi SuspectedFlyer7,

Thanks for the reply! In regard to a Design Lab controller, they have a 120 day standard warranty, the Elite has a full year and any standard or other controller/accessory is subject to the 90 day warranty. Here are a couple of handy support articles that
you may find useful in regard to Design Lab controllers:

Xbox Design Lab and Xbox Design Lab controller help

Design Lab Controller Frequently Asked Questions

As you're having an issue with a design lab controller, you may wish to go ahead and
request a call back from Xbox Support to see if they can get you sorted out in regards to a repair or replacement, or what they would recommend in this situation. Just be aware
that it may take a bit more time for servicing as Design Lab controllers are custom fabricated for each individual.

I hope that this information helps you out a bit more!

Here are a couple of links that should help:

1.
Design Labs FAQ

2.
Xbox Design Lab and Xbox Design Lab controller help

If you continue to have issues with the DL controller I would suggest setting up a repair order if it's still under warranty.

Hello Will,

I understand your concern about your Xbox Design Labs custom controller. Here’s what I found:

The warranty for Xbox Design Labs controllers is 120 days (6 months). Since your controller is only 3 months old, it should still be under warranty.

If your controller doesn’t match your order or isn’t working properly, you can set up a replacement order. Your Xbox Design Lab replacement order will be remade and delivered to your original specifications.

To set up a replacement:

1. Sign in to account.microsoft.com.
   
2. Go to Devices > Register a device to add your accessory to your Microsoft account.
   

Please note that most of the time when they replace these types of controllers because it is beyond repair, they will replace it with standard controllers since customized controllers are just limited for you. But they should be providing some type of refund for the difference of the cost.