Xbox deletes everything including accounts and wifi info.

CorruptedWACK · May 7, 2022

So I have one xbox one x. My wife normally plays on it and has her stuff on it. We do game share. She had to rearrange her area and she went to download a new game. Game kept saying it can't install it. She has the space for it. She canceled the download and retried it. Xbox shut off. She turned it back on and a majority of her games were gone. Xbox shuts off again. She turns it back on and it says she needs to restart her console. She did. Everything disappeared including what games were ready to install. She did a cache wipe and everything. Now she had to sign back in to wifi and her account. Almost like the console did a factory reset. Any idea what might have caused this and how to avoid it? She is now just trying to download a few games back and see what happens.

:)

Ricardo Lechuga

Hi CorruptedWACK! My name is Ricardo an independent advisor ready to help you with this situation!

This could be due to corrupted data, for example, that has been a while since the last time that you cleared the Xbox cache

Another reason could be a problem during the installation of an update or a game

Captain PitzyTv

Tried everything from resetting WIFI to Microsoft account to deleting mc. Nothing works (ps4 edition)

I Dashboard It

However, you'll lose EVERYTHING if you delete the account. Including the Membership.

CTX X SAVAGE

try hard reseting everything including ur wifi

stoww

I just purchased a used Xbox 360, everything in my home connect to wifi perfectly. I get the same code, I have reset everything and deleted my cache and deleted my account , but I can't connect so it didn't let me download my profile back. But it still isn't
connecting because of the code

Xbox deletes everything including accounts and wifi info.