Xbox deleted everything

Wildgreed1 · Mar 5, 2017

I was playing a game and the xbox just shut off. When I restarted it, all the profiles were gone. I turned it off and on a few times to see if they would come back but nothing ever came back. When I tried to play my game it told me to create a new profile
or download my profile. I downloaded my profile. Then I tried to play the game and it said it needed an update, so I allowed the update. When it updated it somehow deleted everything off of the flash drive that I had plugged in to the console. Is there
someway to get the saved games back and the profiles back that weren't Live accounts?

:)

Irixion · Mar 5, 2017

Everything deleted...

Unfortunately, you can't get your data back. This usually happens when your storage device is on the tinkering point of failure and needs to be replaced.

TheUnheardTruth · Mar 5, 2017

Everything deleted...

I have an Xbox One now but for the answer, it wasn't helpful. I lost my saved games as well. As in Single player story mode games that aren't re-downloadable. Being a high level like 68, in a game like Skyrim, is hard to redo.

Mister Maka · Mar 6, 2017

Hey there Wildgreen1.

Really sorry to hear about your save data! Unfortunately if it was deleted there wouldn't be an option to access it again unless you moved it to the cloud. Odd that this occurred after an update, if it continues to happen it may be an issue with your storage
device. Keep us in the loop.

Mister Maka

Hey there Wildgreen1.

Really sorry to hear about your save data! Unfortunately if it was deleted there wouldn't be an option to access it again unless you moved it to the cloud. Odd that this occurred after an update, if it continues to happen it may be an issue with your storage
device. Keep us in the loop.

Mister Beep

Hey there TheUnheardTruth!

I'm very sorry to hear you lost everything on your Xbox 360. I know this situation is not ideal, but you can redownload the items you lost by following the steps on our Redownload
Xbox Content page.

Hope that helps!

TheUnheardTruth

I have an Xbox One now but for the answer, it wasn't helpful. I lost my saved games as well. As in Single player story mode games that aren't re-downloadable. Being a high level like 68, in a game like Skyrim, is hard to redo.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Ty, By your description your account must have been hacked and your email was changed because you managed to make another account with the same email you used before.

In this case you should contact Xbox Customer Service and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

https://support.xbox.com/en-US/contact-us

Boombaa

Hi,

Is there any error message displayed while attempting to reinstall a game or app? Also what console is it and is there any external hard drive plugged in?

Xbox deleted everything