Xbox decided to reset itself?!?

LegendOnRogue · Aug 21, 2022

Hi, so my xbox started turning off itself while i was playing. So I tried pressing Connect+Eject+Power Console should make two sounds and enter troubleshoot mode, it did one sound and just loaded in the menu, but my account(i activated Instant Log in) didn't connect, and said that i need to use a controller to sign in. And suddenly the xbox just turned off(again) i open the xbox, and reparing The Console: screen appear, I'm like ok, I'ma just gonna let it where it is, and that's it, i don't know what to do.

:)

Geri M.

Hi LegendOnRogue,

We are glad to know that everything is working now. Please do not hesitate to ask the community anytime just in case you have any questions in the future.

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Happy gaming!

Kind regards,

Xbox Forum Moderator

Microsoft Community

Geri M.

Hi LegendOnRogue,

Thank you for writing to Xbox Community Forums.

We understand that you are having issue with your Xbox which will reset while you are on the game. As per description, it will keep on restarting, asking for a controller to sign in and yet still it will turn off by itself. Let us check on this together and sort this out. Rest assured, we will do to the best in our capability to assist you with your concern and help you back to gaming.

This issue often is caused by corrupted data in the console which prevents the home screen from loading correctly, this can often be fixed by a factory restore. Now as you can't actually access the settings to do this there is a way to restore to factory defaults using a USB flash drive.

If you visit the offline system diagnostic support page you can download the Restore Factory Defaults file: How to reset your Xbox console to factory defaults | Xbox Support

Read through the process of formatting the flash drive etc thoroughly and follow the instructions as if you were doing a system update but using the file you downloaded you may find that your console will then boot correctly.

Hope this helps you! Troubleshoot system updates on Xbox | Xbox Support

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Have a great day ahead.

Sincerely,

Xbox Forum Moderator

Microsoft Community

gds1972

Hi

This was something that happened to console in the Alpha Skip ahead tier of the Xbox Insider and was required to fix an operating system fault.

https://news.xbox.com/en-us/2018/07/08/new-preview-alpha-skip-ahead-1810-system-update-7-8-18/

bowski477

In addition and feedback on the insider program can go to the insider subreddit at reddit.com/r/xboxinsiders

JosephFilippone

So my accounts GOLD subscription and Achievements Are all gone AFTER THIS UPDATE ... please help im going to smash my xbox if everything is gone

Xbox decided to reset itself?!?