Xbox customer support is THE WORST

So my gamertag got banned recently. I am so *** off about this and there is no one at xbox with any answers. Here are my main points of argument:

1) I don't even know what I did - the enforcement team bans you and then does not even explain why. They don't provide any sort of details and do not allow any option at all to contact them. That is the crux of this whole problem.

2) I am only guessing, but I suppose it's from a message I sent. The "enforcement team" does not take into account things that were said over the headset. They only judge people based on messages that were sent. So they are not treating people equally,
and fairly. You can be as rude as you want over a headset, but if you say anything over a message then you will be banned.

3) There is no way at all to interact with the "enforcement team". They hide like cowards behind customer service agents who also (conveniently) have no way to contact them. The fact that they can investigate, judge, and hand out SUBJECTIVE (emphases included)
unilateral decisions that impact people financially is a complete travesty. It is absolutely RIDICULOUS. I am never buying another Microsoft product EVER because of this.

4) I was planning on buying an xbox one yesterday. I am now not going to buy one because of this. I am going to buy a PS4 instead. They banned me on Thanksgiving. When I was having dinner with my family. I have not even sent a message on the Xbox for
weeks. I have no idea why I was even banned in the first place.

5) Like I said in my previous post - I was planning on buying an xbox one yesterday. They banned me on Thanksgiving - a day before black Friday. I would have bought an xbox, more Microsoft points during the black Friday deals, everything. I am NEVER giving
MICROSOFT another penny because of this. I have spent over $1,000 on in-game upgrades over the past month and then they do this????? I am never giving Microsoft another penny. EVER.

6) There was no warning - nothing. I don't even know what I did. It just says "your banned" and provides no explanation, no process to have an interactive conversation with someone who can make those decisions, nothing. No warning, nothing. I am a new
gamer - an adult with a decent amount of disposable income - and the did this to me. I am never EVER buying or supporting from Microsoft ever again.

7) I have contacted customer support over and over and over about this. They can't do anything. They say they have no way to communicate with the 'enforcement team". What a bunch of cowards to have that job......hiding behind people. They have no accountability
for the SUBJECTIVE decisions they are making.

Honestly, at this point, I am beyond frustrated and beyond angry. I hate Microsoft now. I have been a life long user and I am now going to move to Sony PlayStation and Apple computer products. I am NEVER going to buy another Microsoft product EVER again.
As I mentioned, I had already spent over $1,000 on in game upgrades and wanted to buy an Xbox 1. No more.

I was even in the process of working with EA to move my account from my 360 to an xbox one. And then this happened. I am done. I've already contacted EA and asked them if we can upgrade it to a PS4 instead, because I am done with Microsoft now.

I cannot believe this is how you treat people. I am absolutely DISGUSTED by this. You are all terrible, terrible people. I terrible company. I've used your products for years and I am absolutely done now. I am done with you forever. You will never
ever get another dime from me. I hate you for this. The fact that you can do this to people, and then provide them with no course to discuss the subject is beyond ridiculous.

But on the end, it is fine. I won't buy an Xbox 1, I won't spend any more money on points, nothing. So it is fine. But it is too bad - because this is without a doubt the WORST customer experience I have ever had in my entire life I pledge to never give
Microsoft another dime ever again. No Xbox, I am never going to buy a laptop or phone from them - I am done - this has definitely affected the way I view Microsoft and all of its products and I vow to never give you another penny from me in any forum. Eff
you. You guys are the worst. I have never been treated so poorly in my life. You will never get any business from me or my son for the rest of our lives. I hate you.

:)

 

Vudu not working

Maybe Xbox just has the worst customer support in the industry. This is ridiculous.

 

Worst customer support ever?

I understand that & it is precisely what I am trying to do now, having finally obtained a number that can be dialed from outside the US. I also understand the need for an investigation if I intend to be reimbursed - after all, I could be faking the whole
thing. I would even understand if I am not reimbursed, as I have no grounds to blame XBL for the intrusion (although they could surely have helped mitigate it). My point here is that the whole support procedure for such urgent incidents is ineffective and
absurd. Right now the same person or persons who stole from me could be hacking into other accounts simply because XBL does not assign any urgency to account theft reports, even when they are easily verifiable and coming from a legitimate user. I am not criticizing
the insurance company; I am criticizing the firemen who won't even consider stepping in and helping put out the fire until you have identified yourself beyond any doubt - and during normal business hours, if you please - as owner of the house.

 

The enforcement team does send an email explaining the ban. If you did not receive one, you would need to go to
http://enforcement.xbox.com to see why you were banned. From there you can submit a case review. That is how you contact them.

 

Yep, they send ONE email. The email is the same that they send to everyone they give you the opportunity to take a questionnaire to give you the "right" to have your case reviewed. I answered the "questionnaire" honestly and I somehow got answers wrong.
That in itself is stupid because it is not clear if they are looking for answers that EA wants to hear from the questionnaire, or they are looking for your honest answers. Regardless, I took the questionnaire, go it wrong, had to wait 24 hours to take the
questionnaire again, was give the opportunity to have my case reviewed. I waited and waited and waited and finally contacted customer support and pushed and pushed them to have the case reviewed. The say over and over they can't do anything - they have
no way to contact the enforcement team, blah blah, blah, but somehow magically while I was pushing them to get it reviewed my case was reviewed and immediately denied. No explanation, no discussion -absolutely nothing.

Honestly at this point it doesn't even matter. I am not going to upgrade to an xbox 1 as I had planned. I will never ever again purchase ANY Microsoft product - no laptops, no phones - absolutely nothing. It has become to clear to me that you guys do
not care at all and this enforcement team and the lack of discussion you guys provide has caused this. I am sure it doesn't matter much and you will still make millions and millions of dollars but all I can say is that you lost a customer. A good customer.
As I mentioned I had already spent over $1,000 in the past month and a half on fifa points. I had been working with EA to get my account upgraded from a 360 to an Xbox 1. I have now emailed them and asked if I can move to a PS4 instead. If they can't do
that, I am not moving it. I am never ever buying another Microsoft product again because of this experience. I am absolutely, positively done supporting that company in any way shape or form - I promise you, I am never buying another xbox, laptop, phone
- nothing - from Microsoft. reference *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. My regular account is even allowed to post on these forums. I honestly hate you guys after this experience. It has been without a doubt the worst customer experience I have ever had in my entire life and
I vow that I will never ever buy another Microsoft product again. EVER.