Xbox customer support is garbage!!

Discus and support Xbox customer support is garbage!! in XBoX on Consoles to solve the problem; Why is that you can spend over an hour on the phone with customer support, and you get lied to and hung up on in the process? What wonderful customer... Discussion in 'XBoX on Consoles' started by XRYANOCEROSX, Dec 21, 2017.

  1. XRYANOCEROSX
    XRYANOCEROSX Guest

    Xbox customer support is garbage!!


    Why is that you can spend over an hour on the phone with customer support, and you get lied to and hung up on in the process? What wonderful customer support they have!!!

    :)
     
    XRYANOCEROSX, Dec 21, 2017
    #1
  2. Misses Quinzel
    Misses Quinzel Guest
    Kinect issues = Garbage Customer Service support

    Hey there, Ebony. I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
    Legal and Corporate Affairs page. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.
     
    Misses Quinzel, Dec 21, 2017
    #2
  3. Ebony Vengence
    Ebony Vengence Guest
    Kinect issues = Garbage Customer Service support

    I am simply so frustrated It make me want to just sell my X-Box one. I bought my system around Thanksgiving about 1 week later the Kinect stops working. When I call the Customer service line they tell me to send it back via their repairs center and I’ll
    have it back in 10 days. I should have just returned it to Wal-Mart as it was still in the 30 day window. To make a long story short, I do not have my kinect back yet, They say it was shipped out back to me but went to an old address that I had on file.
    Talked to a brain dead CS rep and her equally Brain Dead Manager who could not logically explain how it was they are saying my item is shipped but Fed ex shows no record of it. Resolution: Keep checking back with Fed ex to see if I can get it re-routed if/when
    it shows up it could take up to a month. Ogh yea Manger said if item gets to address and they do something with it I am just out of a kinect they will not send me another one. This has got me hot!!!! Already getting my timelines and information together
    to send to a lawyer.
     
    Ebony Vengence, Dec 21, 2017
    #3
  4. DayLoveBunny
    DayLoveBunny Guest

    Xbox customer support is garbage!!

    I am sorry you have experienced such issues with our support team.

    I am a proud member of our XBOX Support Team, and I would love to try and resolve the issues of all our customers. I do apologize that you feel as though we aren't meeting your needs and concerns with a helping hand and a smile.

    If you would like you can list your concerns here and I would love to touch base with our Superiors to get any concerns addressed.

    ~Day
     
    DayLoveBunny, Dec 24, 2017
    #4
  5. DayLoveBunny Win User

    Xbox customer support is garbage!!

    I am sorry you have experienced such issues with our support team.

    I am a proud member of our XBOX Support Team, and I would love to try and resolve the issues of all our customers. I do apologize that you feel as though we aren't meeting your needs and concerns with a helping hand and a smile.

    If you would like you can list your concerns here and I would love to touch base with our Superiors to get any concerns addressed.

    ~Day
  6. Misses Quinzel Win User

    Kinect issues = Garbage Customer Service support

    Hey there, Ebony. I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
    Legal and Corporate Affairs page. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.
  7. dabstar253 Win User

    Activision support Modern Warfare/Warzone

    activision is a garbage company when it comes to customer support been trying to get ahold of then for over a year and still nothing
  8. roadkill66611 Win User

    Chatpad Orange and Green keys mixed up

    I contacted Xbox Support and they just kept referring me to the website but would not let me speak to a live person. I tried Microsofts Customer Service and they just kept telling me to use the same useless site, which doesn't help at all.

    Xbox and MSFT have the WORST Customer Support. They sell you garbage and then they hide so you cant speak with anyone.

    I'm done with these garbage products and horrible service.

    Apparently, something as simple as just making a chatpad that works is just too difficult for MSFT to do.
  9. ArmyNeal Win User

    Profile Question

    You know, the 'customer service' they offer to their customers is pretty crappy, and I am very displeased.

    You all should do MUCH better than this. $60 for a year and I get garbage support. Wonderful.
Thema:

Xbox customer support is garbage!!

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