Xbox Customer Service

Discus and support Xbox Customer Service in XBoX on Consoles to solve the problem; Hi, I am trying to figure out how to escalate an issue I am having with the lack of customer service. The gentleman I chatted with today was rude and... Discussion in 'XBoX on Consoles' started by Doc Brown303, Oct 28, 2014.

  1. Doc Brown303
    Doc Brown303 Guest

    Xbox Customer Service


    Hi, I am trying to figure out how to escalate an issue I am having with the lack of customer service. The gentleman I chatted with today was rude and did not take any steps to resolve the issue. Now I am stuck in limbo because he refused to do anything and
    hung up on me. So how do I go above the tier 1 support manager? This is unacceptable for customer service. I have been a loyal customer for 10 years and today makes me want to cancel my account right now. I have never been treated so poorly. Thank you in advance.

    :)
     
    Doc Brown303, Oct 28, 2014
    #1
  2. MoShef
    MoShef Guest
    MoShef, Oct 28, 2014
    #2
  3. LashedClock1585
    LashedClock1585 Guest
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    LashedClock1585, Oct 28, 2014
    #3
  4. ngocphi
    ngocphi Guest

    Xbox Customer Service

    Ok what is the issue

    To go above a supervisor you need a valid reason and call is made by the supervisor

    You would have to ask for manager

    It depends highly on your issue

    if it is. In-game issue then you need to talk to in game support

    If it is a console issue read your warranty.
     
    ngocphi, Oct 28, 2014
    #4
  5. IHumble Beast Win User

    Xbox customer service

    Smwutches, it does work for One S, I used the Battlefield 1 One S 500GB bundle and it allowed a game for free. (FYI)
    Glad it worked for you! I knew something wasn't working properly. They tried telling me the free game its talking about is the ones in the bundle..
  6. Murphs-A47006C9-2185 Win User

    Xbox customer service

    Smwutches, it does work for One S, I used the Battlefield 1 One S 500GB bundle and it allowed a game for free. (FYI)
  7. sandy the hippy Win User

    Xbox Customer service

    Eladio M gave a pretty comprehensive response on last one.

    I suggest you read posts etc more carefully, as when sending stuff back, they make it pretty clear what you need to send back.

    That advice also stands for posts made on here. I don't see any commenters threaten to ban you. They do advise that you familiarise your self with forum guidelines as you share personal info and swear, but don't say that I can see, that they are going to
    ban you.

    Forum guidelines


    Checking specifically rules 3,4,5,12,16,18, may be helpful
  8. Biggaford187 Win User

    Xbox Customer service

    sorry but last one got locked, so I wanna hear what the community says.
  9. sandy the hippy Win User

    Xbox Customer service

    Please try to avoid making multiple threads
Thema:

Xbox Customer Service

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