XBOX CUSTOMER SERVICE IS AWFUL

[quote user="Dr Black Bones"] Try contacting Xbox Support through twitter, they usually help out a lot more than the phone support in my opinion. Check them out here:
twitter.com/XboxSupport [/quote]

I also agree with this. +1

Hey ScruffyMcHagg1s,

We're incredibly sorry to hear that, especially since that's not fair to you at all. What exactly do you need help with? Would you mind being descriptive with your issue?

We would absolutely love to help you out and hopefully resolve your issue.

_______________________________________________________





Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

Just call your credit card company or financial institution that issued the card and tell them you are disputing the charge. I usually do this after my initial attempt to resolve the issue with the merchant does not work. Just explain to your bank/cc company
the exact detail of the issue and they will do the work for you. It saves you time and stress.

Try contacting Xbox Support through twitter, they usually help out a lot more than the phone support in my opinion. Check them out here:
twitter.com/XboxSupport

I had a similar recent issue with them. I bought Sunset Overdrive less than a month ago for full price on MS Store, and called to have them credit me the difference back since it was $39.99 over thanksgiving break. Issues are as follows:

1. Every MS customer service person I've ever talked to are all from India, can hardly understand them sometimes.

2. I had to (on several occasions) correct the support person in MS's return/refund policy.

- they had no idea how pre-order refund/returns worked

- instead of just crediting my account the difference, they tried to make me send the physical copy I have back to the store to refund it, then make me buy a new copy for $39.99. (This seems ridiculous and unnecessary).

- they overlooked the fact that the return policy explicitly says that if MS store does not have the game in stock for replacement (which I apply to per the above sentence), they should credit me the full amount for the return in store credit.

Overall, just an awful customer service experience and something that could have been avoided with a simple price-match credit to my account.