Xbox custom profile keeps getting changed. Help!

Discus and support Xbox custom profile keeps getting changed. Help! in XBoX on Consoles to solve the problem; Hello, so I am having a problem with the fact that when I put on a custom profile picture for my account, minutes later it is then removed but it does... Discussion in 'XBoX on Consoles' started by MysTiic Cyber, Jul 29, 2017.

  1. MysTiic Cyber
    MysTiic Cyber Guest

    Xbox custom profile keeps getting changed. Help!


    Hello, so I am having a problem with the fact that when I put on a custom profile picture for my account, minutes later it is then removed but it does not go against any of the rules for Xbox at all. Every time I click save for my picture, it is then posted
    to my account but then like 1-2 minutes later it is then removed as if it had gone against the rules of Xbox and their Code of Conduct. Please someone help me with this issue because it is very frustrating and annoying. I have tried the Xbox (beta) app, the
    regular Xbox app and the Xbox console itself for changing to that picture but it still all goes the same way every time.

    :)
     
    MysTiic Cyber, Jul 29, 2017
    #1
  2. INTOX1CATEDY3T1
    INTOX1CATEDY3T1 Guest
    Gamerpic

    I've been trying to change my Gamerpic to a custom image but it keeps getting changed to a random gamerpic. I need help
     
    INTOX1CATEDY3T1, Jul 29, 2017
    #2
  3. MysTiic Cyber
    MysTiic Cyber Guest
    Xbox Custom Gamer Picture Keeps On Getting Changed. Help!

    Alright, at least that clears it up for the picture side but is there any way to get around this or fix it?
     
    MysTiic Cyber, Jul 29, 2017
    #3
  4. MysTiic Cyber Win User

    Xbox Custom Gamer Picture Keeps On Getting Changed. Help!

    As far as I can see, the picture shouldn't be the problem.
    Alright, at least that clears it up for the picture side but is there any way to get around this or fix it?
  5. CrazY1985 Win User

    Xbox Custom Gamer Picture Keeps On Getting Changed. Help!

    As far as I can see, the picture shouldn't be the problem.
  6. MysTiic Cyber Win User

    Xbox Custom Gamer Picture Keeps On Getting Changed. Help!

    Make sure all the criteria here are being followed- https://enforcement.xbox.com/en-US/home/staysafe#topic13

    Try waiting a while after you change your gamerpic, it may take time to get verified and in the meanwhile can show your old gamerpic.
    Well these are the photos I am using and they are perfectly fine and do not go against any of those rules but were still getting changed by Xbox...

    [​IMG]

    [​IMG]

    But yet the one I used for a bit was perfectly fine somehow and was not getting changed by Xbox...

    [​IMG]

    So is there anyway I can fix/get around this issue or do I have to wait until Xbox fixes this bug?
  7. Ishan8123 Win User

    Xbox Custom Gamer Picture Keeps On Getting Changed. Help!

  8. XBF Chris J Win User

    why cant i change profile picture?

    Hello Nikolaj,

    Thank you for posting here on the Xbox forums. We understand that you are having issues with uploading a custom gamerpic. If you haven't already, please review this support article: Change
    your Xbox One gamerpic

    There is a video showing you how to do it there. Please keep in mind that child accounts are not able to upload custom gamer pics. There is no way around this.
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Xbox custom profile keeps getting changed. Help!

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