xbox credits not being deposited into account

VideoSlim · Dec 5, 2016

I have 3 pending all of which total over 50,000 credits and all pending since or before the 18th of November. not only that, but the email that my account is connected to hasn't been receiving statements nor receiving emails about past purchases, my older
account that is no longer connected to my xbox account being the one receiving the latter. mind you, I switched emails almost a month and a half ago.

:)

ToxicVisionz · Dec 5, 2016

not getting rewards points deposited

not getting my xbox live rewards credits deposited into my account on my xbox 360 account

XBLRewards8 · Dec 5, 2016

Reward credits not being deposited into my account

Hello Ze Animaal,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since you only hit the 5000 Credits required for a automatic deposit at the beginning of this month, they will not be deposited until the end of month deposit occurring shortly.

XBLRewards8 · Dec 7, 2016

Hello VideoSlim,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. If your Credits were pending on the 18th, they will not be deposited until the mid month deposit this month.

Changes in information take us a few days to pick up. Since we do not mail consistently, its possible we missed your user information update before our last email. If you continue to receive these messages to an email that is not the one listed on your Microsoft
Account, let us know with a new post! Our next regular message should be the statement email that will occur around our mid-month deposit.

XBLRewards8

Hello VideoSlim,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. If your Credits were pending on the 18th, they will not be deposited until the mid month deposit this month.

Changes in information take us a few days to pick up. Since we do not mail consistently, its possible we missed your user information update before our last email. If you continue to receive these messages to an email that is not the one listed on your Microsoft
Account, let us know with a new post! Our next regular message should be the statement email that will occur around our mid-month deposit.

XBLRewards8

Hello B0nes2999,

We only schedule deposits automatically at 5000 or more pending Credits. Since you are beneath this amount, you will have to schedule your own deposit from the MyRewards page. This option is available between 1000-5000 Credits.

Fusion Xylerion

I have the same issue. Help?

ch33zy

You need to post in the Xbox Rewards Questions forum, not the announcement forum, for assistance.

Blame tech support, this was the link they gave me.

Smwutches

The credits are scheduled to be deposited on the 29th.

Credits are scheduled for deposit based on when you get to 5,000 pending. If you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

The request deposit button is only available when you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first.

xbox credits not being deposited into account