Xbox credit transferring to account problem

LDH Hatterx · Jul 18, 2017

I need help, I bought a £20 Xbox credit code from amazon and applied it to my Xbox via redeem code(btw I started with £8.76 on my account before the 20 was added). It said it had been added to I went to buy a game that cost 19.99 but it says that I still
only had £8.76. I've restarted the console and my account and it hasn't changed. Also I bought an add on for a game for £3.99 to see if it changed but it just stayed at £8.76. When I went to settings>account to look at my balance and it says THERE that I have
£24 but not when I buy a game. Please help. Gamer tag> . Click see more below to see the other picture.

:)

ShieldedWarrior8 · Jul 18, 2017

Bought a new xbox....

I bought it because my old one couldnt install discs and its starting to fail on me. How do I transfer my account to the new xbox and all the credit card information?

XBLRewards8 · Jul 18, 2017

Deposit pending

Hello MarcosRM23,

We have confirmed your Rewards Account and Microsoft Account regions are now matching, and are transferring your pending Credit. You should see this shortly. Since you will be beneath 5000 Credits required for an automatically scheduled deposit, once these
Credits are transferred, you will have to request one via your MyRewards page.

maxen · Jul 18, 2017

Well that's weird.

You could log into https://billing.microsoft.com and see what it says there, it's possible you have two payment accounts, but honestly the best thing to do would be to hit up Support via phone or chat. They have
the ability to look at your account and would be far better suited to helping you out, they can be proactive in troubleshooting.

Sorry that's not ideal when you've already come to the forums, but that's going to get you the quickest resolution with billing issues.

You can reach out to phone/chat support here:
http://support.xbox.com/contact-us/

(At the bottom you'll be able to select "Chat with MS Support" or the phone option; don't pick the Ambassador option, we're volunteers and cannot see your account details.)

LDH Hatterx · Jul 18, 2017

Well that's weird.

You could log into https://billing.microsoft.com and see what it says there, it's possible you have two payment accounts, but honestly the best thing to do would be to hit up Support via phone or chat. They have
the ability to look at your account and would be far better suited to helping you out, they can be proactive in troubleshooting.

Sorry that's not ideal when you've already come to the forums, but that's going to get you the quickest resolution with billing issues.

You can reach out to phone/chat support here:
http://support.xbox.com/contact-us/

(At the bottom you'll be able to select "Chat with MS Support" or the phone option; don't pick the Ambassador option, we're volunteers and cannot see your account details.)
Click to expand...

Thanks maxen, I think I will use the phone option to help so that I can get it working correctly ASAP. Thanks for all your help and suggestions.

LDH Hatterx · Nov 1, 2018

Well that's weird.

You could log into https://billing.microsoft.com and see what it says there, it's possible you have two payment accounts, but honestly the best thing to do would be to hit up Support via phone or chat. They have
the ability to look at your account and would be far better suited to helping you out, they can be proactive in troubleshooting.

Sorry that's not ideal when you've already come to the forums, but that's going to get you the quickest resolution with billing issues.

You can reach out to phone/chat support here:
http://support.xbox.com/contact-us/

(At the bottom you'll be able to select "Chat with MS Support" or the phone option; don't pick the Ambassador option, we're volunteers and cannot see your account details.)

Thanks maxen, I think I will use the phone option to help so that I can get it working correctly ASAP. Thanks for all your help and suggestions.
Click to expand...

Actually never mind I just again this morning and it worked, I think it could have just been some lag between my credit on my account and the credit on my account on the store, thanks again though.

maxen

Well that's weird.

You could log into https://billing.microsoft.com and see what it says there, it's possible you have two payment accounts, but honestly the best thing to do would be to hit up Support via phone or chat. They have
the ability to look at your account and would be far better suited to helping you out, they can be proactive in troubleshooting.

Sorry that's not ideal when you've already come to the forums, but that's going to get you the quickest resolution with billing issues.

You can reach out to phone/chat support here:
http://support.xbox.com/contact-us/

(At the bottom you'll be able to select "Chat with MS Support" or the phone option; don't pick the Ambassador option, we're volunteers and cannot see your account details.)

LDH Hatterx

Well that's weird.

You could log into https://billing.microsoft.com and see what it says there, it's possible you have two payment accounts, but honestly the best thing to do would be to hit up Support via phone or chat. They have
the ability to look at your account and would be far better suited to helping you out, they can be proactive in troubleshooting.

Sorry that's not ideal when you've already come to the forums, but that's going to get you the quickest resolution with billing issues.

You can reach out to phone/chat support here:
http://support.xbox.com/contact-us/

(At the bottom you'll be able to select "Chat with MS Support" or the phone option; don't pick the Ambassador option, we're volunteers and cannot see your account details.)

Thanks maxen, I think I will use the phone option to help so that I can get it working correctly ASAP. Thanks for all your help and suggestions.

Actually never mind I just again this morning and it worked, I think it could have just been some lag between my credit on my account and the credit on my account on the store, thanks again though.

LDH Hatterx

Well that's weird.

You could log into https://billing.microsoft.com and see what it says there, it's possible you have two payment accounts, but honestly the best thing to do would be to hit up Support via phone or chat. They have
the ability to look at your account and would be far better suited to helping you out, they can be proactive in troubleshooting.

Sorry that's not ideal when you've already come to the forums, but that's going to get you the quickest resolution with billing issues.

You can reach out to phone/chat support here:
http://support.xbox.com/contact-us/

(At the bottom you'll be able to select "Chat with MS Support" or the phone option; don't pick the Ambassador option, we're volunteers and cannot see your account details.)

Thanks maxen, I think I will use the phone option to help so that I can get it working correctly ASAP. Thanks for all your help and suggestions.

XBLRewards0

Hello Dwayne Toretto,

I reviewed your account and there should be no problems depositing credits. We will be running that process next week and you should see your credits transfer on June 14 or June 15.

EzequielNeves19

Unfortunately it is not possible, once the money has been credited to the Xbox account it is not possible to return it or transfer it to another account.

Xbox credit transferring to account problem