Xbox crashing and not playing any games

JamesHuntington2 · Jun 13, 2021

Hello my Xbox series x has recently had an issue I have not been able to resolve. The display keeps show pixel like color boxes on most loading screens. It has also been omitting some letters and even full words from most content with text in it. Further more almost every game I have crashes almost instantly, sometimes even shutting down the whole console. If a game does manage to load, the graphics are horribly distorted and they barely run at all before crashing. Even some of my apps are having the same issues. I've tried every solution this far l, including uninstall and reinstall. I've even factory reset the console and that had to effect. Nothing is working at this point. Should I seek a repair for the console or wait for an update?

:)

XBF Ihssane Z

Even if you bought your console from a retailer you will still have the Microsoft warranty;Therfore, if your Xbox still under warranty you can request a repair order through this link Getting your Xbox device serviced | Xbox Support

JamesHuntington2

Thank you fir your reply. If you could offer advice? I bought this console from stockx.com. it was gaurunteed brand new and came with a warranty from Microsoft. Since I bought it that way would it void the warranty? If so, could I still pay for repairs?

XBF Ihssane Z

Since you already tried performing a Soft Factory Rest Xbox Support by selecting the following:
Reset and keep my games & apps and the issue still persists; In this case your Xbox needs to be repaired, if it's still under warranty you can request a repair order Xbox Support.

Mr LRDJ

Re-update:

It seems to me that the Xbox only crashes when a certain game (MW3) is being played, as I have played numerous other games without it crashing. However, when I began to play MW3 it crashed after 10 minutes. The files re-corrupted also, and like I said the
Xbox seems to be OK on any other game. Could the disk be faulty? I'll try my theory again later to see if it is indeed MW3 or just a coincidence.

MJ0S3PH

I am using the Xbox one S 500gb hard drive. I uninstalled and reinstalled and still the games are crashing. I have figured out that games under 7 gbs my Xbox can play but any bigger they crash after the title screen.

Xbox crashing and not playing any games