Xbox crashes when playing videos

petemoss41 · Jan 24, 2014

Everytime I watch a video on YouTube my xbox one freezes the video and instantly shuts down. This has even happened when watching a game trailer in the xbox store. Has anyone else had this problem? This wasn't a problem when I got my console on day one,
it has only happened in the last week or so. I guess I'll have to contact Microsoft and get a replacement...does anyone know how long that process takes? What sucks is most of my games are digital downloads. If I get a replacement console I will have re download
everything and there goes my bandwidth for the month.

:)

iampaulh · Jan 24, 2014

Xbox app crashes when playing videos

When clicking on a video in the activity stream, or in the store, the Xbox app will crash

If the video begins to play automatically in the activity stream, it will not crash. It's only when specifically clicking on the play icon.

This happens in both the built-in Xbox app and also the beta Xbox app in Windows 10

The A Baum · Jan 24, 2014

Xbox Ones Edge Browser.

It does crash quite a bit on me and lately videos are not playing well.

disc frolf · Jan 24, 2014

Just download your most played if need be. I also heard they send you a loner first and put a holding charge on a credit card so at least you have your one until the 'loner' comes. Sadly you would have to download games on your loner and then do a again
when they send back your refurbished original. I could be wrong though, I'm just going off hear say

Spaghetti Maker · Oct 31, 2018

Have you tried any troubleshooting steps listed in the support section?

SalariedActor46

it is crashing when playing videos and it is unusable

disc frolf

Just download your most played if need be. I also heard they send you a loner first and put a holding charge on a credit card so at least you have your one until the 'loner' comes. Sadly you would have to download games on your loner and then do a again
when they send back your refurbished original. I could be wrong though, I'm just going off hear say

Spaghetti Maker

Have you tried any troubleshooting steps listed in the support section?

HypnoticEyes

Talon only one of my friends has xbox one and hes been playing ghosts and forza with no crashing problem whatsoever if its a bf4 problem i fear i will have to return my console because everything crashes except occasionally blu ray youtube starts up but
when i try to play a video CRASH sigh i hope this isnt the issue

Willy OD

Ok, I will report it, thank you for your answer.

To add to my initial report:

- I don't actually have to play the videos to make it crash. Just browsing the initial feed over a video (so when video autoplay starts I'd guess) crashes the app. I have to scroll fast over videos if I want to inspect my feed

Xbox crashes when playing videos