“Xbox couldn’t take action on your report” on every report.

Burt M. · Dec 4, 2023

I’d like to make a public post about this, because I believe this needs to be made into a bigger issue.

Every time I report someone on Xbox, from either my console or the mobile app, I get a notification that “Xbox couldn’t take action on your report.” It doesn’t matter what I report someone for, if I report someone for an offensive gamertag, if I report someone for cheating, or if I report someone for sending me profanities/slurs in messages, I get this notification. I’ve seen another post on the forums here from an Ambassador saying that this notification is simply being sent out in error, but I do not believe that to be the truth. All of the profane or hateful messages I’ve reported *do not* get deleted. I’ve reported the messages for profanity, for hate speech, and for harassment. Nothing ever happens to them. Profanities and slurs correctly spelt and sent to me in text form, and you mean to tell me that you can’t take action on these messages?

This supposed “error” needs to be swiftly fixed. This is a giant issue for Xbox to not enforce community standards.

:)

Tomm_A

Hello Burt M.

Thank you for patiently waiting.

We have received recommendation from our internal support team to submit a bug report using Report a Problem app on the Xbox console to report an issue or unexpected behavior in a game or app, which helps Team Xbox investigate and fix problems on the Xbox console. This improves the gaming experience for you and everyone else in the community. In the title of your bug please add [Xbox Forum.

Additionally, you can reach out also to our live support channel so that a ticket can be created under your account and be able to escalate it internally. Please use this link: Contact us | Xbox Support

We thank you for bringing this concern to us and the solution may not be provided right away but know that we are always working to make your gaming experience better.

Sincerely,

Tomm_A

Hello Burt M.,

Greetings!

Thank you for posting in Microsoft Community.

I understand your frustration with the issue you are experiencing when reporting users on Xbox. As a Microsoft customer support agent, I can assure you that reports are seriously taken and investigated thoroughly by the dedicated team. However, there may be instances where we the team is unable to take action on a report due to various reasons, such as insufficient evidence or the reported behavior not violating our community standards. Let us help you provide the information related to reporting a player and how it is effectively done. You may check the following articles below:

If we may ask, did you try blocking muting the player whom you have reported and unable to block or mute them? See: How to mute or block other players on Xbox | Xbox Support

Additionally, we will consult this to our internal support team to check if we can do something with the error message.

We appreciate for your patience and understanding.

Sincerely,

Chris Fink1

Tomm

This is happening to a lot of people. This has actually been happening to me for a few week at least now.

Here is what is REALLY REALLY frustrating is I was reported and put on probation for a message I sent someone. My probation is over and I went to report that person as their message's were not very nice to me. When I report message, I get this error "xbox couldn't take action on your report" no explanation, just basically telling me nope, your report means nothing.....But on the flipside I can be reported.

Tomm_A

Hello Burt M,

Thank you for patiently waiting.

We are still waiting for the updates coming from our internal support team. We will get back to you once there is already an update.

Thanks again for your patience and understanding.

Sincerely,

DarkGhost980

That’s the thing they have I even reported audio messages of them saying these things and still I get an immediate notif saying Xbox couldn’t take action

“Xbox couldn’t take action on your report” on every report.