Xbox controller works in the Xbox cloud gaming browser site but does not work in the actual...

Hi Geri,

Thank you for your response here are the attempts of myself performing your suggestions.

1. The controller is fully updated through the Xbox Accessories app, I do not know what you mean by repairing the controller to the PC.

2. The controller works through both wired and wireless and I can navigate through the menu perfectly fine but when I open a game on the Cloud gaming app it does not work, It does work on installed games, however.

3. I noticed that the controller did not work within the cloud gaming app is the first time trying to open any games within the cloud gaming app. I attempted to play through the browser Xbox website cloud gaming app and this worked perfectly fine.

4. It has never worked on the Xbox app Cloud gaming but it works perfectly on the browser Xbox cloud gaming website.

Hopefully, a fix can be found for this.

Kind regards,

Hi Sedomo! My name is Ricardo an independent advisor ready to help you with this situation!

When cloud gaming on an Xbox console, any wired or wireless controller that is compatible with an Xbox console will work for cloud gaming on console.

If you’re using a web browser to play cloud games, the Xbox Wireless Controller is currently the only officially supported controller. Other controllers may or may not work for cloud gaming on a browser.

Hi KristianRusu! My name is Ricardo an independent advisor ready to help you with this situation!

If you're using a web browser to play cloud games, the Xbox Wireless Controller is currently the only officially supported controller. Other controllers may or may not work for cloud gaming in a browser.

DualShock 4 Wireless Controller

Known issue: USB connection does not work as expected

Known issue: Buttons on your controller may not work as expected on Android 9 and later devices

I'm Samy an independent advisor. Welcome to the community. How are you?

If you’re using a web browser to play cloud games, the Xbox Wireless Controller is currently the only officially supported controller. Other controllers may or may not work for cloud gaming on a browser.

I can see from the uploaded GIF that you don't have a controller connected. Does this still happen with your controller connected? Currently, cloud games are controller only. They are, after all, Xbox games. You need a controller to play them.

Note: The controller itself does not need to be an Xbox One controller, but it does need to be an XINPUT supported device.

Also note that Cloud games can also be run via a browser. Microsoft Edge and Google Chrome should work fine, but as I said before, you will still need a controller, it's mandatory.