Xbox controller working but Xbox not seeing the commands

Discus and support Xbox controller working but Xbox not seeing the commands in XBoX on Consoles to solve the problem; My series x is on and my controller is on but when I click on anything the function clicks the app but doesn’t go into the app. What could this be and... Discussion in 'XBoX on Consoles' started by Johnathan Bowman, Aug 27, 2023.

  1. Xbox controller working but Xbox not seeing the commands


    My series x is on and my controller is on but when I click on anything the function clicks the app but doesn’t go into the app.

    What could this be and how can I fix it??

    My series s doesn’t have an issue just the x

    :)
     
    Johnathan Bowman, Aug 27, 2023
    #1
  2. Fatima_J Win User

    Xbox controller working but Xbox not seeing the commands

    Hi Johnathan Bowman

    I'm sorry hearing about your controller's issue still not able to fix.

    I would advice to contact live support for Xbox for them to give option and further assistance regarding on your issue.

    You may click the link below to contact them:

    Xbox Support



    Truly Yours,

    Fatima

    Microsoft Moderator
  3. Fatima_J Win User

    Xbox controller working but Xbox not seeing the commands

    Hello!

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



    Thank you for your understanding.

    Respectfully,

    Fatima J

    Microsoft Moderator
  4. Johnathan Bowman Win User

    Xbox controller working but Xbox not seeing the commands

    None of that worked. I plugged my controller into the Xbox to try and update it and still nothing because when I still push a button it clicks but doesn’t engage whatever I’m clicking on.

    If anyone is having this same issue but got it fixed that would be awesome to let me know plz
  5. Fatima_J Win User

    Xbox controller working but Xbox not seeing the commands

    Hi



    Thank you for posting to the Microsoft community.

    I understand that you are experiencing an issue with your Xbox Series X where the controller is working, but the Xbox is not responding to the commands. I'm sorry to hear that you are facing this issue, but I'm here to help you resolve it.



    Firstly, I would suggest you try resetting your Xbox Series X and your controller. To reset your Xbox Series X, press and hold the power button on the console for 10 seconds until it turns off. Then, unplug the power cable from the back of the console and wait for 10 seconds before plugging it back in. Turn on your console and check if the issue is resolved.



    To reset your controller, press and hold the Xbox button on the controller for 10 seconds until it turns off. Then, press the Xbox button again to turn it back on. Once the controller is on, try to connect it to your Xbox Series X and check if the issue is resolved.



    If the issue persists, I would suggest you try updating your Xbox Series X and your controller to the latest software version. To update your Xbox Series X, go to Settings > System > Updates & downloads > Console update. To update your controller, connect it to your Xbox Series X using a USB cable and go to Settings > Devices & accessories > Accessories > Xbox Wireless Controller > Device info > Firmware version. If there is an update available, follow the on-screen instructions to update your controller.



    If the issue still persists, I would suggest you try connecting your controller to your Xbox Series X using a USB cable and check if it works. If it does, then the issue could be with the wireless connection between your controller and your Xbox Series X. In this case, I would suggest you try resetting your wireless connection by going to Settings > Devices & accessories > Accessories > Xbox Wireless Controller > Disconnect > Connect.



    If none of the above steps work, I would suggest you contact Xbox support for further assistance. They will be able to provide you with more advanced troubleshooting steps and help you resolve the issue.



    I hope this helps you resolve the issue with your Xbox Series X. Let me know if you have any further questions or concerns.

    We look forward to your response.



    Truly Yours,

    Fatima

    Microsoft Moderator
  6. Glu10Free Win User

    Keep the Kinect It is great for voice commands and recognitions. It's early but having it already gives the Xbox One innovation.

    No issues here with Kinect either. The voice commands and gesture controls work well, especially the voice commands. I love being able to control my Xbox One and TV without picking up a remote or controller. Is it worth the extra $100? I think so, it definitely
    adds to the overall experience of the Xbox One, but I can see why people would want a Kinect-less version.
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Xbox controller working but Xbox not seeing the commands

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