Xbox controller won't work and shuts off with new batteries

Hi there TheDannyMachine,



Thanks for reaching out here in Xbox Forums. I understand there is a current issue you may be experiencing with your Xbox One Controller.


I recommend to take a look at the following troubleshooting resource:
Troubleshoot your Xbox One wireless controller.

Try this out and let us know the results.

Have you tried updating it?

i do have an xbox as well that i can use

Have you tried the controller with the xbox and the new batteries? That would confirm where the issue lies...whether it's a battery/controller thing or a PC connection issue.

Having said that, it's still very strange that it works with old batteries but won't work with new batteries...that implies there's an issue with the new batteries

Just to confirm:

- Controller worked fine without issue with the original batteries. It synced fine and played fine

- New batteries put in and it won't sync, let alone be able to be used

- Put old batteries back in and the controller works but the sync button doesn't

That correct? Another question: What are the original batteries and what are the new ones?

If you do not have any batterys in the controller. It shut off immeditlly. I right now have no battery in the controller. It must have no power to this to work.

I just got new batteries for my controllers. However, the controller won't sync and exhibits the same problem as the OP described. But if I pop out the new battery and use the old battery, the controller connects immediately. It does this with all three
new batteries that I just received. Maybe I'll try the reset procedure but I have a feeling that it won't work in my case.