XBOX CONTROLLER WARRANTY, DO NOT PURCHASE ANYTHING FROM MICROSOFT

I was checking the repair services terms and conditions:

https://support.xbox.com/help/hardware-network/...

Some devices are eligible for this instant delivery, it seems you're device is not eligible according to section 16.

I'm going to attach it:

"In certain countries, Microsoft offers Advance Exchange Service (“AES”), under which you can receive a device prior to shipping your Microsoft Device to Microsoft for service, with certain conditions. If your Microsoft Device qualifies, Microsoft will ship a replacement device (the “Advance Exchange Device”) to your designated location when you request covered warranty service. You must return the original Microsoft Device to Microsoft within fourteen (14) days from the date Microsoft ships the Advanced Exchange Device. When you elect to add AES to your request for covered warranty service, you AGREE to the following terms:

Your Microsoft Device will not qualify for AES if the Device is damaged and/or is not covered under the Microsoft Manufacturer’s Limited Hardware Warranty & Agreement, the Extended Hardware Service plan, or the Microsoft Complete plan, as applicable.

The Advance Exchange Device will be shipped to you in a box that includes a prepaid shipping label.

You must use the prepaid shipping label to return the Microsoft Device for which you received an Advanced Exchange Device and are requesting warranty service. You will need to return your original Microsoft Device in the same box within 14 days from the date Microsoft ships you the Advanced Exchange Device.

To guarantee that the original Microsoft Device is returned, Microsoft may request that you provide us with a valid credit card number. In such a case, YOUR CREDIT CARD WILL NOT BE CHARGED if you return the original Microsoft Device (with the serial number you have provided to us) within 14 days from the date Microsoft ships you the Advanced Exchange Device.

You will be liable for the cost of the Advanced Exchange Device and a handling fee equal to the current MSRP of the Advanced Exchange Device if: (1) Microsoft does not receive the original Microsoft Device within 14 days from the date Microsoft ships you the Advanced Exchange Device as indicated by the carrier’s tracking system; (2) the Microsoft Device is not under warranty; and/or (3) the Microsoft Device is excluded from warranty or service. If Microsoft has asked you for your credit card number, YOUR CREDIT CARD WILL BE CHARGED FOR SUCH AMOUNTS AUTOMATICALLY.

If you have any questions, please contact Microsoft Support."

You can double check this in the link above, hope it helps!

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello t4c_j , I'm sorry about what's going on with your equipment.

If you wish to send your control to the warranty, please follow the instructions in the link below.

https://support.xbox.com/en-us/help/hardware-ne...

You access the site above and register a new device using the serial number. you find behind your console.

Then in MORE DETAILs, search to request repair, Start Online Service.

To mail it to Microsoft.

From the link below you can contact Microsoft support for other matters.

https://support.microsoft.com/en-us/account-bil...

And in this other

How to report a concern

https://www.microsoft.com/en-us/legal/complianc...

Warranty for controllers is typically 90 days, so their response is typical and pretty common for most companies when something is out of warranty.

Hello r0mer0ne,

Thanks for posting here on the Xbox forums. If your controller is out of warranty, Microsoft would not be able to exchange your controllers. Accessories do not get repaired through warranty, they only get replaced. For out of warranty controllers, Xbox support
could only offer to sell you a new one.

You can check your controllers' warranty from here: Request an Xbox controller replacement

For more info and possible other solutions, try contacting a live agent.

Hope this helps!

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Uncleroy

If you're not able to see the instant delivery replacement, this means that you're not eligible for it.

But to be honest usually Xbox controller replacement / warranty requires always to send the controller first.

Hope it helps, if you have further questions feel free to ask
Greetings from another Microsoft user