Xbox controller unable to connect to Windows 10

xbox wireless controller shows connecting then it show after few seconds that unable to connect check pin... pls help

i have windows 10 1809 version latest

all driver updated

Connecting more than 1 controller to your device with Bluetooth may be possible, but performance can vary depending on your PC.

Requires Windows 10 Anniversary Edition and Xbox Wireless Controller with Bluetooth. See Windows
Update: FAQ to learn how to get the latest Windows update.

For best performance, update your controller. See How to update your
Xbox One Controller on Windows 10.

xbox wireless controller shows connecting then it show after few seconds that unable to connect check pin... pls help

i have windows 10 1809 version latest

all driver updated

https://support.xbox.com/en-US/xbox...bleshoot-xbox-one-bluetooth-issues-windows-10

Hi Kochkin,

Thanks for the quick reply. Since you've tried all the troubleshooting and have narrowed down to what you believe to be the cause and it lays with the controller, you may wish to contact Xbox Support to see if there is an option to get your controller repaired
or replaced if in warranty.

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  
• 
  

Once they call, explain the issue and they will be able to help you. If you don't initially see the option to request a call back, then change the topic until that is offered.

I hope this helps you out!

Hi Kochkin,

Thanks for replying and keeping us updated. Just wondering if you perhaps have a different USB cord that you could attempt to use to see if you get the same or a different result as previously suggested by our Ambassador, ChiefJoboo? Since you've tried other
ports with the same result, it is a good chance it may be the cord itself, which has happened to me before.

You may also want to try the troubleshooting from our support article How to connect an Xbox One Wireless Controller to a Windows
PC as it does contain some great ideas as well.

I hope this helps a bit more.

Have you checked to see if your computer has all the latest Windows Updates? That may be required for the controller to work correctly.

Also, please try another USB port and another USB bus - such as using USB 2.0 instead of USB 3.0 and using a port on the back of the PC instead of the front.

Please see this page for troubleshooting tips:
https://support.xbox.com/xbox-one/controllers/wireless-controller-solution