Xbox controller turning on but not letting me move or select anything

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly perform a powercycle on your controller by following the steps below:

"1. Press and hold the Xbox button for 5-10 seconds, until the controller turns off.

2. Wait a few seconds, then press and hold the Xbox button again to turn the controller back on."

For your reference, you can check this link: https://support.xbox.com/en-US/help/hardware-ne...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this T35T

May I know if you already tried re-syncing your Xbox controller with the console to see if that does the trick?

Press and release the Pair button on the Xbox.

Within 20 seconds, press and hold the controller’s Pair button (a circular button on top of the controller as you hold it in your hands) until the controller's Xbox button flashes a few times.

Once the Xbox button doesn't flash, that means is connected to your console.

Let me know how it goes, if that doesn't work.
Please tell me which troubleshooting steps you have done so far to fix this

I'll be waiting for your reply, greetings from another Microsoft user

Never mind I figured it out all I had to do was unplug the xbox😅

I've also had this issue but without the GamerTag change. I think there may ne different password and GT length limits on 360 vs Modern though

let me add that the controller will turn the xbox on via the home button..... which makes me think theres a software issue and that a new controller wont change anything...