Xbox controller randomly turns off when PC wake up from Sleep

Hello WilliamLegod,

I am going to be helping you while XBF-Amory, is away. I see that we are waiting for confirmation that you submitted a bug. Also, the reason we need this is that we can further investigate the issue and hopefully provide a resolution. Unfortunately, our forums are not set up to have specific tools. But using the Xbox app allows us to look at what could be going on and hopefully provide a solution that helps you and many others. Please let me know when you have submitted this bug report, and then we can examine that bug report to see the issue.

Thank you,

Hmm, that is quite interesting indeed. I would like to know if you have submitted a bug report through the Xbox app yet? To Report a Problem to us:

1. Open the Xbox app
   
2. Select your profile icon in the top right
   
3. Select Feedback from the drop down list
   
4. Select Report a Problem from the prompt that appears
   
5. Submit the information and all steps to reproduce the problem
   

When encountering problems like this, getting the information of what's happening on the device right after it happens gives us the best information we can get, with your permission, to try to figure out where the problem is happening.

Thanks for the reply!

I'm just curious why I can't get support here and it has to be via xbox app?

Hmm, that is quite interesting indeed. I would like to know if you have submitted a bug report through the Xbox app yet? To Report a Problem to us:

1. Open the Xbox app
   
2. Select your profile icon in the top right
   
3. Select Feedback from the drop down list
   
4. Select Report a Problem from the prompt that appears
   
5. Submit the information and all steps to reproduce the problem
   

When encountering problems like this, getting the information of what's happening on the device right after it happens gives us the best information we can get, with your permission, to try to figure out where the problem is happening.

We have no way of instantly tracking what device you're having trouble with, or tracing the problem back to what's happening on your specific devices from here in the Xbox forums.

Once the bug report is made, then our teams can start tracking and investigating the problem properly with information from your setup and experience to reproduce the issue.

I hope this helps clarify, and thanks for your response!

The Xbox One has 2 different "off" modes and you can choose between them in the settings.



One option turns the system fully off (almost). Just like the 360, the console turns off, the light on the PSU changes colour, and the fan in the PSU stops spinning. There is a small bit of power draw as obviously it needs that so you can turn it back on
with your controller. When you turn the console back on, the boot up time is slow, as it's like cold booting a PC.



The other option puts the Xbox One into a kind of sleep mode. When you turn the console off, the power supply light stays white and the fan in it will continue to run (unfortunately). While it's asleep, the console can download game and system updates, the
console will control your other electronics such as your TV, AV receiver or cable box, and you can say "Xbox on" to wake the console up. Also, in future, you'll be able to suspend the state of your games so you can instantly wake the Xbox One up and carry
on from where you left off (that feature is available now, but it's still in beta). Booting up the system is much faster in this mode, as it only takes 10-15 seconds.



As for which is better, it depends. Turning the console fully off means it consumes less power when it's turned off, but you lose access to the features that the sleep mode provides. Using the sleep option means that you get the cool features and fast boot
up, but the console draws much more power (still not a huge amount though!) and it means your PSU is on all the time.



Here's the power consumption figures: -



Xbox turned off (but not unplugged from the wall obviously!) = 0.22 Watts

Xbox in sleep mode = 15.3 Watts