Xbox Controller Randomly stops working

Hello!

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Hi Kartracer247,

Thank you for posting on the Xbox forums. I'd be ahppy to help.

By the looks of it based on your description, I believe the issue lies with the controller, possibly the wireless adapter inside of the controller. In order to test this, we need to rule out your console. Go ahead and do a
hard reset and power cycle. Hold down the power button on the console
for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and turn on the Xbox. If that doesn't help then you will need to try out a
soft factory reset.

1. Press the Xbox button to open the guide.
2. Select System > Settings > System > Console info.
3. Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
network during the reset.

If the controller continues to not respond randomly after that troubleshooting, I suggest getting a micro-USB cable and connect it that way. If you know anyone with an Xbox One console, try the same controller on it and see if it disconnects.

Try it out and let us know the results!

Hi RMBishop85,

Thanks for updating us with your reply. If you haven't already done so, I recommend you try using our Xbox One Wireless
Controller Solution and see if there any other troubleshooting solutions you may try. I'd further recommend trying the controller(s) on a different console, if you can, to see if it also has the same issue or not and help narrow it down to either a controller
or console issue to help decide if a full factory reset (removing everything) is even required.

Additionally, if it does turn out the controller is updated and still not acting correctly, then you may need to visit

https://account.microsoft.com/devices or try
requesting a chat or call from Xbox Support to further assist you.

Give this a try and let us know the results.

I hope that this helps a bit more.

i have the exact same issue started around the same time were you able to fix this?

Hello, have you made sure that the controller is up to date as well as console? Do you have any other controllers connected to the console? Are you part of the preview program for XBox?