Xbox controller (possibly illegal)

Sessions EZ · Mar 22, 2021

So I have ran into some very concerning issues with the support I’ve had over an Xbox controller I bought. To the point when I’m genuinely considering taking legal action. Under the consumer rights act. - I purchased a controller on the 17th of January 2021, within the first month it got some minor issues mainly being (sticky buttons/clicky and thumbstick drift.) I contacted the staff team via online chat. Where they told me I’d have to wait 7-14 days for a repairs service. Please bare inmind it took almost 14 days to actually get support. Then denied me my 30 refund - which I would’ve just used to buy another controller. I am currently in lockdown, my only source of enjoyment is my Xbox. So waiting up to 2 weeks was not an option. After another few weeks my controller started rejecting headsets, I bought a new headset (astros) which also, didn’t work. So I contacted them again which took another 2 weeks. Again, they only offered a repair-replace. Also here’s where the legalities come in. - I have been fobbed off 3 times today (hung up on) on phone calls. Not to mention being redirected to multiple departments. I genuinely feel like they’re rejecting my consumer rights by delaying the customer service.

At the end of the day, I bought a product which was broken. All I wanted was a replacement and they’ve made it beyond stressful.

Hoping to hear from someone’s although I am pretty sure this will be deleted.

also i thought id add, the last person who i spoke to redirected me to a department that was closed.

i have a video too.

:)

ngocphi

Ms.legalThats Is because return warranty only not refund

That is the retailer you bought it from

That is with any company

Refunds are direct from your retailer

And manufacturers are only responsible for warranty as they didn't get your money that's an issue you need to take up with the retailer

So unless you purchased it from MS store which case you would still contact ms store not supoort

And threats of legal action. Ends your thread just fyi

You can goto ms legal department

As mentioned ms fulfilled their end you didnt the only thing they can offer you is warranty

Refunds are direct from the retailer since you avoided it instead of going thru the normal.30 day refund period that's your issue

7-14 business days is refund period just a fyi which they would've revered you to do so from the retailer not support

Sessions EZ

Your gramma kinda makes me aggravated. Mines not the best but Jesus. Couldn’t understand half the stuff you was saying.

First of all I didn’t avoid, I was also told my warranty stays until the end of the year, I have conversations to back this claim. Second, I purchased it from Microsoft store. It literally says on the store that they offer a 90 day replacement- repair or refund. I contacted before the 30 refund anyway. It just wasn’t possible to reach due to phone lines being down (again, I’ve got conversation logs to agents)

BTBONES4

Microsoft illegally stole your money and depreciated your xbox console. Please contact the BBB and the FTC as soon as possible to help resolve your issue

ArkinFyr

So shouldn't that site be illegal then? And are painted controllers counted as mods?

oOUTSIDERo62

It is possible that you received a gamerscore reset. This usually happens when achievements are gained in an unfair/illegal manner.

Xbox controller (possibly illegal)