Xbox controller Order Still pending

Hello FarjadH,

thank you for your post. I understand you are experiencing an issue with an unfulfilled order for a controller you purchased on the Microsoft Store. For information, help, and updates with your order, please

Contact Microsoft Store Support.

I hope this helps!

I purchased an Xbox One S that I believe comes with a controller on Thursday(8/13) and my order still says Pending. I can't request a cancel on it either. So I believe it charged my card/ and or is being shipped. But it still says Pending for it.

Unfortunately, moderators on the discussion board cannot access order information due to sensitive billing information. Please contact Microsoft Support directly:

https://support.microsoft.com/en-us/contactus/

Hello thats a long time to be pending. Was the money avail in the account when they went to take it? I would contact and see if the payment was made. Was the money removed from the account??

Sorry to hear it. There can be many things keeping it in a pending state include current conditions in the world. However, please have your friend contact the Microsoft Store support and ask about the order. It may be a problem with billing or something
but only he would be able to get the info from them