Xbox controller not working

Hi there,

A 360 controller will work with a 360 console, and an Xbox one controller will work with an Xbox One, but a 360 controller will not work with an Xbox One and vice versa.

My controller stop working too series x , factory controller . Last night working and today my samsung tv remote control my xbox and the xbox controller no longuer view by the xbox , i use another controller from my other xbox seris s , and this controller work but not the one work last night , i try the little button to match xbox with but nothing , the controller do no longuer view on my xbox series x , can control de series s but can't be view or connect to the series x anymore

If nothing is working, I would contact the phone maker (for Asus Zenfone) or maybe go into a physical store to show them. Since it's asking for a pin or passkey, this could very well be something that was preset on your phone. I had a similar preset code
put into my Android phone that I have to enter anytime I want to make a hotspot for wifi from my phone. It might work if you just get that pin or passkey. If you don't know it, I would ask the phone maker and they should be able to tell you your pin so you
can enable devices to connect.

Hi, Amit8888! thank you for reaching out.

My name is AJ, and I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you've been experiencing some issues with your controller.

Would you mind giving this a try?

- Press and hold your controller's Xbox button until it shuts down.

- Remove your controller's batteries and the Micro-USB cable (if plugged in) for a minute or two.

- Press and hold your console's power button until it shuts down.

- Remove all external devices from the console's USB ports.

- Unplug your console's power cord for 5 minutes.

- Plug the power cord back in, and make sure to use one of the wall's outlets.

- Turn your console on to see if the issues persist.

* If necessary, try pairing your controller again.

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Please let me know if that works for you.

Best regards.

Hi. It really worked. Thank you so so so much. Have a nice day.