Xbox controller left joystick

I have a new adaptive controller and have the adaptive joystick plugged into the usb on the left side of the adaptive controller, yet the joystick will not control the left thumbstick in any direction. This is my 2nd adaptive controller keyboard and
first joystick ( first thought pads on adaptive controller were touch pads). I’m hoping someone else has had this issue and is an easy fix. I turn the adaptive controller on first, then my regular controller. I’m praying this is not a second return of the
adaptive controller or a first of the joystick.

contact official support to get a repair organised

I left my xbox unplugged all night, just turned it on with the controller and still not recognizing the right joystick.

My thumb lays naturally towards the xbox Dpad not the joystick, plus the xbox controller is almost to small for my hands so I have to roll my thumb forward to even get to the joystick on the left side. The playstation controller is thicker and and wider which fits my hand size better. So my thumbs rest more naturally with its joysticks.

I have this problem with both of my xbox one wireless controllers, particularly the left joystick and one also has a problem with the right joystick. The thing is, I hardly ever play games on my xbox one. I thought I was just crappy at all the games until
I started to fill out forms using the controller and would do left joystick and watch the highlighted letter on the alphabet screen light up once to the left and then quickly go back or down.

The joysticks are a mess and M$ has no way to report the problem or get it fixed, as far as I've been able to do. You go to the repair page, enter "controller joystick malfunction" and it gives me 2 options: 1. test console network connectivity or 2. send
in the kinect module for replacement.

WTF? FU M$.