Xbox controller keeps shutting off even with usb connected and new batteries

Hi DanielaMohammad! My name is Ricardo an independent advisor ready to help you with this situation!

If your controller isn’t working and needs replacing, enter the controller’s serial number at the bottom of this page. You can find the serial number inside the battery compartment, below the barcode.

https://support.xbox.com/en-US/help/hardware-ne...

xbox does not support usb headsets to my knowledge so you would not be able to use 3.5mm to usb adapter.

why is your controller turning off after 15 minutes, if its the battery or battery pack you may need a new one, or plug your controller into a charger or usb port to keep constant power on.

You should use the following troubleshooting steps to check if the radio in the controller is faulty, or if it's an issue with the batteries in the controller.

So you already say that the controller works, when you connect it directly to the console via USB. Check in the Xbox Accessories app on the console, that the controller has the most up to date firmware.

As Flymonkey102 already said, the controller will turn off it's radio and use the USB cable to send control input to the console instead of the wireless connection.

If the controller is up to date, connect your controller to an USB charger or power bank (take out the batteries first). This will force the controller to use it's wireless radio to send controller input, but lets you power the controller reliably via USB.

If the controller does NOT work when connected to the USB charger, then the controller's radio is defective and you need to send it in for repair via
https://devicesupport.microsoft.com (you need to register your console first if not already done so, then choose that you have an issue with an accessory with that console. Then you can choose the controller).

If the controller is working properly with the USB charger, make sure that your batteries are freshly charged or new. Also keep in mind, that older rechargeable batteries can't get to their full power anymore, even if they were just charged. And since rechargeable
batteries only provide 1.2V instead of 1.5V, it might be that the older rechargeable batteries aren't providing enough power.

Hi there!

A couple things we suggest doing to resolve this are as follows:

• Unplug the controller and remove any batteries.
• Let the controller sit for about 10 minutes.
• Test brand new batteries.
• Test a new USB cable connected directly to the console.

If the controller continues to shut off then the issue may unfortunately be the controller itself.

In this case, be sure to reach out to the
chat or phone team for help with setting up a repair!

the controller disconnects repeatedly after being connected, and the battery does not turn off.

if nothing else works i will try to buy a new battery.

i keep my games on a separate external hard drive, so i'd rather not attempt to try this option, but i will if nothing else works.

manually power cycling the controller doesn't do anything.

my controller is up to date.

can i use the usb cable to play with the controller or will keeping the battery at 100% charge damage it?

it seems if i put my controller RIGHT next to the bluetooth receiver it works ok. only if its 6 inches or so away.

can my bluetooth headset cause interference even when its turned off?