Xbox controller joysticks and dpad not working

My thumb lays naturally towards the xbox Dpad not the joystick, plus the xbox controller is almost to small for my hands so I have to roll my thumb forward to even get to the joystick on the left side. The playstation controller is thicker and and wider which fits my hand size better. So my thumbs rest more naturally with its joysticks.

I tried this also, but in that menu it still tries to scroll down even if it only takes input from the dpad...

I've noticed something weird today if I hold up from the dpad I can use the joystick to move around with no problem, as soon as I release the dpad it starts scrolling down again.

When I sent mine the first time I only sent the controller alone in a box (with packing peanuts or bubble wrap) and I removed all customizable pieces beforehand (joysticks and dpad). Hold on to all the other stuff because there is no guarantee you will
get that all back.

Hello DavidDunlop3,

Thank you for posting on the Xbox forums. We understand that your Xbox controller's dpad and joysticks are not functioning while the controller is connected to your cell phone. Are you using a Xbox One S or Xbox One X controller? We recommend making
sure that your cell phone is up to date. Also, we suggest
updating your controller. The controller update can be completed through a console or Windows 10 computer. Be sure to let us know the results!

OutboundTuna73 to get the best support you would really be best off creating your own thread.

however just a couple of things to check.

The hdmi lead is in the output hdmi port on the xbox and not the input ? trust me this is easily done

Try this blind guide into the settings that I usually give to people who have changed the output resolution but I can't guarantee it will work for you.

Power the xbox on and the controller on but DO NOT touch any buttons or the dpad or thumbsticks.

Using the dpad only make the following movements and button presses

press the menu button on the controller

down twice on the dpad

press A

right three times on the dpad

down once on the dpad

press A

press A

down once on the dpad

press A

Let me know how that goes for you..