Xbox controller issues after firmware update (button "A" responds as if it were "X" or...

Hello Jeremiahxa,

Thank you for contacting the Xbox Support forums. To confirm, did your controller start spamming "A" only after a recent firmware update? If so, please attempt to roll back the firmware update to see if that resolves the issue. You may do this by following the following the steps below. Keep in mind that this is typically a fix for bluetooth, but it may be worth trying if you noticed this error only after recent firmware updates.

1) Press the Xbox button to open the guide
2) Go to Profile and System > Xbox Assist > Help Topics > Console and Accessories > Controller > My controller has connection issues after the last update
3) Select Check Controller Firmware
4) From here, you should be at the controller firmware reversion screen in the Xbox Accessories app. Follow the instructions provided in the app to revert the firm ware update

If this does not resolve the issue, can you please respond with the type of controller you have? Is it an Xbox One, Xbox Series X, Xbox 360 controller or a 3rd party brand controller?

Thank you!

-Tali

In this case, it wouldn't be a bad idea to update your controller's firmware. You can do this on your Series X or your Windows 10 PC. To do it on the Series X, connect it using the USB cable and then go to Settings > Devices & connections > Accessories, and then select the controller you want to update. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller. Then, select the Firmware version square, and then press Next to start the update process.

To do it on Windows 10, just download the Xbox Accessories app from the Microsoft Store. If you already have it installed, just run it. After opening the app, the procedure to update is the same one as on the Series X, press the "..." button and follow those steps.

Check if your controller works correctly after doing this.

Hi Kimberly,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your controller. For us to isolate this issue, allow me to ask some questions.

Did this issue happen after updating your firmware?

Does the controller work normally when connected via USB cable?

The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some older non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem.

On your Xbox console, press the Xbox button to open the guide, and then go to Profile & system > Xbox Support > Get help > Help topics > Hardware & networking > Controllers > My Xbox controller has connection issues after the last update. Select Check your controller’s firmware to open the controller firmware reversion screen in the Xbox Accessories app, and then follow the instructions in the app.

Note: You can also use this link to revert your controller’s firmware on a Windows device. You will need to have the Xbox Accessories app for Windows installed for the Check your controller’s firmware link to work. If you don’t have the app, get it here: https://aka.ms/xboxaccessoriesupdateapp

Regards,

Alvaro

Hi Julie,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your controller after updating its firmware. The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some older non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem.

On your Xbox console, press the Xbox button to open the guide, and then go to Profile & system > Xbox Support > Get help > Help topics > Hardware & networking > Controllers > My Xbox controller has connection issues after the last update. Select Check your controller’s firmware to open the controller firmware reversion screen in the Xbox Accessories app, and then follow the instructions in the app.

Note: You can also use this link to revert your controller’s firmware on a Windows device. You will need to have the Xbox Accessories app for Windows installed for the Check your controller’s firmware link to work. If you don’t have the app, get it here: https://aka.ms/xboxaccessoriesupdateapp

Regards,

Alvaro

Hi Mariel,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your controller after updating its firmware. The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some older non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem.

On your Xbox console, press the Xbox button to open the guide, and then go to Profile & system > Xbox Support > Get help > Help topics > Hardware & networking > Controllers > My Xbox controller has connection issues after the last update. Select Check your controller’s firmware to open the controller firmware reversion screen in the Xbox Accessories app, and then follow the instructions in the app.

Note: You can also use this link to revert your controller’s firmware on a Windows device. You will need to have the Xbox Accessories app for Windows installed for the Check your controller’s firmware link to work. If you don’t have the app, get it here: https://aka.ms/xboxaccessoriesupdateapp

Regards,

Alvaro