Xbox controller headphone issue

If no headphones and earphones are working with the controller, its likely an issue with the controller itself.

Do you have another controller you can test the headphones with?

Hi EtRocket,

Thanks for reaching out to us here on the Forums!

I would recommend trying a regular pair of headphones on the controllers (Both) and check to see if the headphones work. If they do then the controller is just not compatible with the headset which is a known issue. If the headphones do not work with the
controllers, then it may be that the controllers port is not working anymore.

What I mean by headphones is a pair that normally come with your phone (Not apple headphones). Also, try to change the batteries in the controller as well as this may be an issue too.

Give this a try and let us know how it goes

I am having a similar issue. My son received the Xbox One for his birthday in August along with a 2nd controller and headphones. Both controllers stopped working with the headphones over the past month. We thought it was the headphones, so he got headphones
for Christmas and they aren't working with either controller. We confirmed the headphones work by plugging them into another device, so we now believe it is the controller. However, I hesitate to buy another $50+ controller when they won't even last for 6
months. I'm trying to figure out if either of the controllers are covered by a warranty.

So is the issue with the headphones or the controller? the connectors are around £25, so if its the headphones would I not be better sending the headphones back and getting compatible ones?

Hello, DeliriouSquarer. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

So if you connect your headphones to your Xbox controller, after some time it starts to malfunction. But if you connect this same headphone to your phone or PS controller it works? That's correct?

Or the headphones you use with your PS controller and phone functions for a long time and the headphones you use with your Xbox controller start to malfunction after a while? (And do not function anymore after that).

I'm not an electrical technician but this can be caused if your controller is having electronic issues inside it or on the headphone jack/port. I would recommend you to take your Xbox controller to an electronic store for repair.