Xbox controller & extremely poor (possibly illegal)

So I have ran into some very concerning issues with the support I’ve had over an Xbox controller I bought. To the point when I’m genuinely considering taking legal action. Under the consumer rights act. - I purchased a controller on the 17th of January 2021, within the first month it got some minor issues mainly being (sticky buttons/clicky and thumbstick drift.) I contacted the staff team via online chat. Where they told me I’d have to wait 7-14 days for a repairs service. Please bare inmind it took almost 14 days to actually get support. Then denied me my 30 refund - which I would’ve just used to buy another controller. I am currently in lockdown, my only source of enjoyment is my Xbox. So waiting up to 2 weeks was not an option. After another few weeks my controller started rejecting headsets, I bought a new headset (astros) which also, didn’t work. So I contacted them again which took another 2 weeks. Again, they only offered a repair-replace. Also here’s where the legalities come in. - I have been fobbed off 3 times today (hung up on) on phone calls. Not to mention being redirected to multiple departments. I genuinely feel like they’re rejecting my consumer rights by delaying the customer service.

At the end of the day, I bought a product which was broken. All I wanted was a replacement and they’ve made it beyond stressful.

Hoping to hear from someone’s although I am pretty sure this will be deleted.

also i thought id add, the last person who i spoke to redirected me to a department that was closed.

i have a video too.

:)