Xbox Controller doesn't work on phone after firmware update?

Oh, and it happens before, and after, the controller firmware update (which is hard to do with a controller that doesn't work right!).

I'm not in the preview program, so don't get anything but public updates.

The controller might be faulty or it may just need to have it's firmware updated:

https://support.xbox.com/en-CA/xbox-one/accessories/update-controller-for-stereo-headset-adapter

If the new controller still doesn't work with your headset after a firmware update then if console is brand new you might be able to get your store to replace the controller and/or whole system if they won't do a partial replacement. Remove your profile
from the console before taking it back to the store.

Good luck!

To test if this is a controller only issue, I suggest testing the 3.5mm jack with a pair of ear phones. If they don't work then it may be a controller issue, if they do work, it may be a firmware issue.

If it is a firmware issue, this link will help you with that.

Hi Josef, I connected it to my phone, and it persisted. I checked the firmware it seemed to be fine, I didn't downgrade since this didn't happen after an controller update but randomly one day, as well as this happened on both my xbox series x and phone, meaning it wasn't firmware. It looks like it is hardware and I will have to buy a new controller, thank you Josef.

Hi Kimberly,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your controller. For us to isolate this issue, allow me to ask some questions.

Did this issue happen after updating your firmware?

Does the controller work normally when connected via USB cable?

The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some older non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem.

On your Xbox console, press the Xbox button to open the guide, and then go to Profile & system > Xbox Support > Get help > Help topics > Hardware & networking > Controllers > My Xbox controller has connection issues after the last update. Select Check your controller’s firmware to open the controller firmware reversion screen in the Xbox Accessories app, and then follow the instructions in the app.

Note: You can also use this link to revert your controller’s firmware on a Windows device. You will need to have the Xbox Accessories app for Windows installed for the Check your controller’s firmware link to work. If you don’t have the app, get it here: https://aka.ms/xboxaccessoriesupdateapp

Regards,

Alvaro