Xbox Controller connectivity issues

It could be an issue with the connection for the Xbox 360 controller, try a different controller, that might fix the issue.

Hi there Robin,

Thanks for reply and update on the issue with connecting the Xbox One controller on PC. I recommend to try the following article: Connect
and troubleshoot Bluetooth on your Xbox One Wireless Controller.

If the issue persists, try connecting the controller via USB to help update the controller on the PC.

Give this a try and let us know the results.

Hello ygh hug,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to fix the issues with your Xbox controller. It sounds like there may be a hardware issue with the controller.

Here are a few steps you can try to troubleshoot the issue:



1. Try resetting the controller by pressing the small button on the back of the controller with a paperclip or similar object. This will reset the controller and may resolve the issue.



2. If resetting the controller doesn't work, try connecting the controller to your Xbox console with a USB cable and see if the issue persists. If the issue goes away when the controller is connected via USB, it may be a wireless connectivity issue.



3. If the issue persists even when the controller is connected via USB, it may be a hardware issue with the controller itself. In this case, you may need to replace the controller.



I hope this helps!

YanYannn
Microsoft Community Moderator

It didn't work, but connecting the controller to the xbox with a cable does. If I don't use a cable then the xbox won't maintain a connection with the controller. Hopefully an update will fix this issue.

Hi Killian,

If the controller is not connecting either wireless or with a USB cable, then it could be possible the controller is not functioning properly since it should automatically connect with a cable. The only way to figure out if the console or controller is the
issue is to further test other controllers on that same console, or try to connect that same controller to another Xbox.

Usually the hard reset and power cycle resolves this issue but if it didn't for you, then it could be a hardware problem. If the controller does not connect to the Xbox One console using USB then try connecting to a Windows PC and see if it is detected and
can connect. This way you can also check if the controller needs an update.

When you press the sync button on the console, the Xbox light will blink on the console indicating it is searching for a controller. Then press the sync button on the controller and the Xbox light on the controller will start blinking and then become solid
once it's paired to the Xbox.