Xbox Controller Broke but Under Warranty

Thank you so much for letting me know!

I have submitted a request for a replacement so fingers crossed it will get sorted.

Thank you again for pointing me towards the virtual agent!

Might have got a solution, the website is still broken, but use the virtual agent and select the options on there and you'll get an automated response about a replacement which then registers a request and let's you add the serial number etc.

I've got the exact same problem, I've got an Xbox elite controller 2 with an unresponsive A button that I'm trying to get replaced and following the return store I get the same issues in the address section.

Any help during this would be much appreciated.

I can't find any email method of contact either

If you purchased the Microsoft Xbox accessory within the last 30 days, you can return it to the retailer with your original proof of purchase. If you purchased the accessory more than 30 days ago but within the accessory warranty period, you can order a
replacement accessory from Device Support (console registration is required). Make sure you select Replace an accessory:
https://devicesupport.microsoft.com/ instead of “Repair my device.” Follow the onscreen prompts to place an order.

For more oinfo: https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced-faq

I don't have an elite controller and its not for games it's for the main menu of Xbox.

Edit: I think I have discovered the issue and its disappointing. It looks like my controller is suffering from 'stick drift' which is upsetting as this controller was a replacement directly from Xbox for a controller that broke under warranty. I've only
had the controller for about 4 months.