Xbox Controller AND Wireless Adapter Not Dowloading PnP Drivers

Hi Tom,

Thanks for coming to the forums with your issue. We recommend following the guide for

updating controller for windows 10. There are also troubleshooting links in the guide.

Thanks,

Brad

Can I have answers that aren't from inept Microsoft employees please. How am I suppose to update the controller if I can't download the drivers? and you're "troubleshooter" just insists I buy a new overpriced controller.

It is recommended to use Microsoft Wired Keyboard, as wireless adapter for keyboard will interfere with Xbox One's internal wireless adapter for Controllers or WiFi, and Xbox One does not have drivers for keyboard wireless dongle.

Hi djbrub,

I'm sorry to hear that the adapters don't seem to be working. I'd be happy to help you troubleshoot the issue.

Because the drivers for the Xbox Wireless Adapter for Windows are embedded within the Windows 10 operating system, the adapter should auto-install. If it doesn't, try the following solutions:

• Make sure your Windows 10 device is connected to the Internet.
• Make sure your Windows 10 device is up to date by going to Windows Update on your device and checking for available updates.
  
• Reboot your device and try again.
• Ensure your USB ports are not disabled in your Device Manager.
• Try another USB 2.0 or 3.0 port.
• Try reinstalling the drivers in case they have partially installed. To do so, you need to uninstall the drivers. Follow these steps to complete this process:
  1. Go to your Device Manager.
  2. Locate Xbox Wireless Adapter for Windows in the Network adapters section.
     
  3. Click Xbox Wireless Adapter for Windows to bring up the Properties window.
     
  4. Click on the Driver tab.
  5. On the Driver tab, click the Uninstall button.
     
  6. On the confirmation window, check Delete the driver software for this device.
     
  7. Unplug the Xbox Wireless Adapter for Windows and reboot your Windows 10 device. Once the device is back on, plug in the adapter.
     
  8. If the Xbox Wireless Adapter for Windows still does not install, follow all of the above steps thoroughly one more time. If this doesn't work, your adapter needs to be replaced. See How to get service for
     
     your Xbox Wireless Adapter for Windows.

Try all of those steps and let us know if it helps!

"You must update the drivers:

Click "Network Adapter" to expand the menu and right-click "Xbox One Wireless Adapter for Windows" > Update Driver Software > Search Automatically for Updated Driver Software"

This fixed the audio issue I was having with the controller connected via the Wireless Adapter (it worked via USB but not wirelessly until I manually updated said network adapter driver). Thanks!