Xbox Console Wrongfully Banned Please Help!

Porter McCloskey · Feb 18, 2024

So I did something on my phone that got my xbox account banned. But they also banned my families Xbox Series X, Its not even connected to that account. So I tried to contact Microsoft support but they just said that it shouldn't be that because account bans and console bans are separate. So did Microsoft just brick my Xbox while violating their own terms?

:)

The_Last_DJ

Hello Porter M! I'm Kris and I'd be happy to help you with your question.

If your account has never been connected to that console ever, I can't see why or how the console would get banned. Have you ever added it in the past? Unless someone else on the Xbox has done something that has caused a console ban and its just a coincidence that its happened at the same time.

Porter McCloskey

I have added it in the past, but the Xbox that is connected with that account is fine too, it just wasn't plugged in at the time of the event. But arent console and account bans separate, since the reason for my account ban was on a completely separate device.

Smwutches

Not necessarily. Console bans can be as a result of egregious activity from an account or multiple accounts on a console.

https://support.xbox.com/en-US/help/family-online-safety/enforcement/xbox-live-device-bans

Porter McCloskey

But it wasn't on a console, it wasn't even related to that xbox at all, so why would that xbox specifically get banned

xXC0B41NXx

It's all fine and dandy if they ban a console but what if it's wrongfully banned? Microsoft won't reverse the console ban? Ok so then I guess they owe every wrongful console banned owner a nice new shiny xbox 360.

Xbox Console Wrongfully Banned Please Help!