Xbox Console Won't Update

Discus and support Xbox Console Won't Update in XBoX on Consoles to solve the problem; My console has been giving me the "Connext to xbox live" message on the home screen since Thursday, but a Connection Test and the fact I could use... Discussion in 'XBoX on Consoles' started by DonutlyMental, Apr 4, 2021.

  1. DonutlyMental
    DonutlyMental Guest

    Xbox Console Won't Update


    My console has been giving me the "Connext to xbox live" message on the home screen since Thursday, but a Connection Test and the fact I could use youtube begged to differ. All my online games said there was a "Temporary Service Outage" and games downloaded with Game Pass said my subscription expired (it hasnt). Tried clearing MAC and DNS, removed my profile but was then unable to add it back. Did a factory reset as a last resort and...the console won't update because of "connection errors" but everytime I connect to the wifi it says "Your console is connected".

    :)
     
    DonutlyMental, Apr 4, 2021
    #1
  2. XBF Zineb F Win User

    Xbox Console Won't Update

    Hello there @DonutlyMental, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

    Settings > Network Settings > NAT type => It should be open.

    If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

    In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

    The link: Troubleshoot your Xbox One network connection | Xbox Support

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
  3. Mister Cizl Win User

    Console won't update

    Hey Bay Demon! If you are unable to update via the network or USB, unfortunately you will either need to have the consoles

    serviced     or replaced. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  4. Mister Cizl Win User

    Console won't update

    Hey Bay Demon! Have you tried the update via CD or DVD? Steps can be found
    here    . Post back and let me how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  5. Bay Demon Win User

    Console won't update

    I am unable to try the CD option, because I don't have a computer that has a disk drive on it.
  6. Bay Demon Win User

    Console won't update

    Hey ! Have you tried the update via CD or DVD? Steps can be found
    here    . Post back and let me how it goes!
    I am unable to try the CD option, because I don't have a computer that has a disk drive on it.
Thema:

Xbox Console Won't Update

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