XBox console stuck on "Something went Wrong"

Discus and support XBox console stuck on "Something went Wrong" in XBoX on Consoles to solve the problem; Troubleshooting instructions say to press the plus and A buttons on the controller. Nothing happens it is like the controller and console are not... Discussion in 'XBoX on Consoles' started by Sunlite705, Feb 12, 2019.

  1. Sunlite705
    Sunlite705 Guest

    XBox console stuck on "Something went Wrong"


    Troubleshooting instructions say to press the plus and A buttons on the controller. Nothing happens it is like the controller and console are not communicating. We download a game last night which loaded fine twice then console was shut off and went to
    play again and stopped loading.then nothing worked. Then came a black blue solid screen followed by this above error. So we know the controllers are both fine. We are returning it for a new one. Question: seems like the game downloaded caused our console
    to crash. I cant find anywhere Microsoft will refund us for this game

    :)
     
    Sunlite705, Feb 12, 2019
    #1
  2. XBF George L Win User

    XBox console stuck on "Something went Wrong"

    Hello!

    Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble with your console crashing unexpectedly. I recommend you first try a full power cycle by powering it down and unplugging it from its power source. If
    that doesn't help you may have to try
    How to reset your console to factory defaults on Xbox One
    . Give it a try and let us know with a reply how it goes.

    Note: You will need your Microsoft Account Email and Password to recover any accounts after any type of reset.

    Also here's the link you mentioned but the game most likely did not cause the console to crash:

    Xbox Refund Request Form

    Hope this helps!
  3. Its FearTheBear Win User

    Something went wrong

    Good news! this should be all fixed up, but let us know if its still giving you problems! D:
  4. StefanNeubauer Win User

    SOMETHING WENT WRONG

  5. onyxishere Win User

    Something Went Wrong..

    Are you able to try entering the code on the console? Press the Guide button on the controller then scroll left and choose Redeem Code. If you get an 8 digit error code post it here.
  6. MiltonHalley Win User

    Something went wrong

    help me with the problem that i am having with the Xbox store many of there games are cheaper at the stores in your state than the Xbox store so don't buy from the xbox store you will save money get the games cheaper at many stores indoor area
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XBox console stuck on "Something went Wrong"

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