Xbox connection problem after disrupted system update

Discus and support Xbox connection problem after disrupted system update in XBoX on Consoles to solve the problem; Hey there, Lately my Xbox cant connect to my modem any more. It needs additional Information. Then I tried changing my MAC with my computers MAC, my... Discussion in 'XBoX on Consoles' started by LikeAFred, Apr 26, 2019.

  1. LikeAFred
    LikeAFred Guest

    Xbox connection problem after disrupted system update


    Hey there,

    Lately my Xbox cant connect to my modem any more. It needs additional Information. Then I tried changing my MAC with my computers MAC, my Smartphones MAC, ... without success. Then I looked for the new update and i noticed that I didnt have it. So I offline
    updated with the first file Xbox gave me. The Update transfered and I thought that my xbox would be able to connect, but thats not the case.

    So I either stuck with "additional authentification"-message or youre connected and it jumps straight to the language choose step.

    Is there anything more i could try or os it a hardware problem?

    :)
     
    LikeAFred, Apr 26, 2019
    #1
  2. LikeAFred Win User

    Xbox connection problem after disrupted system update

    You don´t have to greed me everytime.

    with a hotspot i get passed this point were i was stuck, thanks for that.

    I will setup my Xbox properly or at least try to do so, after that i will report, if it works.
  3. XBF Nestor S Win User

    Xbox connection problem after disrupted system update

    Hey there Fred thanks for keeping in touch.

    We apologize for the inconvenience this has caused but rest assured we are here to help, we have seen this in the past
    and since the issue could be on the actual OS of the console so we would suggest a >Soft
    Factory Reset
    <
    (while keeping games and apps)
    IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:


    • The information for all profiles is known (email and passwords)

    Once the setup is complete it will ask if we want to keep settings or manual setup
    lets do manual setup. Give it a shot and let us know of any changes!
  4. LikeAFred Win User

    Xbox connection problem after disrupted system update

    I tried turn MAC-Filtering on, unplug, replug than I set it off again same procedure. Than i whitelisted it unplug, replug but no change. I also dont think that my network or router is the problem, because while i couldn´t connect to Xbox Live, I was able
    to watch Youtube or listen to music on Spotify without any issue, because I was connected to my internet but I just can´t connect to Xbox live with my console anymore.
  5. XBF Ezra G Win User

    Xbox connection problem after disrupted system update

    Hi LikeAFred,

    Thanks for your post! You mentioned that you'd changed the Xbox's MAC address in effort to connect to your network; Have you attempted whitelisting the Xbox's MAC address on your router instead? This may help the router recognize and establish a connection
    to the Xbox One, to do so, refer to your router's manual or contact its manufacturer.

    Please keep us updated.
  6. LikeAFred Win User

    Xbox connection problem after disrupted system update

    no nothing has changed. I own the network and the only thing needed to access is my password.
Thema:

Xbox connection problem after disrupted system update

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