Xbox Connection Issues after the update

A. User · Apr 27, 2019

Hello fellow Gamers,

After the April 2019 update I were running into connection errors. My console needed "additional authentification". If you having the same issue, I can give you some tipps:

1. If you need something to be downloaded, use a hotspot(don't download huge files)

2. Time heals all wounds. After 4 days of suffering my console was able to connect properly again.

3. Don't hesitate (only do soft factory resets, if you feel this is needed)also now you have the chance to open your NAT-Typ while " fixing" the problem)

4. the Xbox-support have multiple Troubleshooting steps where you can see how you solve certain issues, use them!

5. scroll down the forum to check for similar questions or discussions that have your issue as there topics, maybe you find important information in some side notes.

That's all advises I can give you.

Hope you can use your time useful and a big thanks to the Xbox-Support-Team trying to help me and even giving good advises

:)

LikeAFred

A little addition:

Everyone using Vodafone and that went trough ever troubleshooting step without success. There is a problem between the new update an Vodafone Networks. Unless we get an update, we cant play for that while :'(

Zatomas

Thank you!

I'd suggest to everyone reading this thread to upvote it. Let's keep the good stuff up!

ToMiNaToR1314

Hi,

I have tried to check my network settings like you said but the issue keeps coming. When i load up Halo Wars 2 it will load to the menu section but something will pop up saying connecting to servers which will then fail and the pop up will go to which in
the top right hand corner a tab will appear saying connecting, connected then disconnected. Here is the screen shot. Thanks for all your help,

Thomas.

[IMG]

t

ToMiNaToR1314

Hi,

I have tried to check my network settings like you said but the issue keeps coming. When i load up Halo Wars 2 it will load to the menu section but something will pop up saying connecting to servers which will then fail and the pop up will go to which in
the top right hand corner a tab will appear saying connecting, connected then disconnected. Here is the screen shot. Thanks for all your help,

Thomas.

Thanks for the image, Thomas! Are you able to grab those detailed network statistics for me and post back with them? This will give me a starting point to focus on with the connection.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Hi

My current detailed network settings are the following:

Download speed: 19.08 Mbps

Upload speed:5.90

Packet loss: 0%

MTU: 1480

Latency: 156ms

Wireless strength: 94%

Hope these will be useful

Thomas

Misses Quinzel

Hey there, Thomas!

I'm sorry to see any connection issues! We haven't seen many reports of this. Are you able to clarify on when you get the disconnection, and what exactly happens? For example, you launch up the game and then it disconnects you with an error message. If you
do receive an error message, having a screenshot of that will help out a lot.

It will also be helpful to take a look at your network set up to ensure there's nothing going on there. We can start with your detailed network statistics, and if I need anything else I'll ask. You can get these by going to Settings > All settings
> Network > Network settings > Detailed network statistics.

We'll be able to start from there. I look forward to working with you!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Xbox Connection Issues after the update