Xbox connection is “all good” but games say could not connect

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Here are the steps that you can try for your concern.

Solution 1. Power cycle your console

Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Solution 2. I know your internet is working fine with other devices but for us to best isolate the issue, can you try connecting the console to a different network? A mobile hotspot for example?

Solution 3. Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

I hope this helps. Feel free to ask back any questions and keep me posted.

I have XBOX LIVE. my Xbox is connected to the interent. i have tested the connection and it is 100% good. i test the multiplayer connection and it is also good. i try to play online in games and it says it cant connect to the EA Server and to fix
my network. which i rebooted. not sure what the problem is but it is very frustrating.

If it has nothing to do with you're internet connection then the servers could have gone down. Happens all the time just wait and everything should be fixed shortly

Same here. Xbox One not connecting to Live. Says "It's all good" in all connection tests, but then pushing "Connect to Live" does nothing.

most likely a router issue , try and reset your router....if your wireless , try wired, and visa -versa.....

i have also tried every kind of reset the xbox has