Xbox Completely Not Working

Hi Micah Riegel,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to fix your Xbox Wireless Headset. Based on the information you provided, it sounds like there may be an issue with the headset's battery or charging port. Here are a few troubleshooting steps you can try:



1. Make sure that the charging cable is securely plugged into both the headset and the power source.



2. Try resetting the headset by holding down the power button for 10 seconds until the LED light flashes.



3. If the headset still won't charge, try using a different power source, such as a different USB port on your console or a wall adapter.

Hope I helped. We look forward to hearing from you.

YanYannn
Microsoft Community Moderator

Hello Micah Riegel,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

An optical cable simply can't pass 5.1/7.1 uncompressed, only HDMI or multichannel analog can (the latter of which the Xbox doesn't have). As such your headset (presumably optical) does NOT and cannot support 5.1/7.1 uncompressed. Instead it supports 5.1
Dolby Digital (DD=compressed), and virtually creates 7.1 from the 5.1 through processing (optical can't pass 7.1 DD+ either, only 5.1). Currently, the Xbox One cannot output Dolby Digital 5.1 over optical, which is why you do not get surround sound in your
headset. It is also not surprising that your TV is not handling 5.1/7.1 uncompressed properly, as that is something you really need an audio receiver to handle. What is probably happening is your TV is downmixing the uncompressed 5.1/7.1 to some sort of stereo
(2.1?), resulting is loss of some audio channels. The rest you hear as"virtual surround sound" created by your LG system.

The solution for you is to get a proper audio/video receiver (recommend Onkyo or Denon) that has HDMI inputs, can handle uncompressed 5.1/7.1, etc.; OR wait until the One can output DD 5.1 over optical, When the latter happens, keep in mind that most TVs
will NOT pass DD 5.1 out over optical. Perhaps yours does (some Vizio models do). If yours doesn't, you will never get true DD 5.1 (just because you hear sound from all speakers doesn't mean you are getting true DD 5.1) from your current setup and would need
to run the optical out directly to your LG system, instead of through the TV. Hope that helps.

this didn’t work so i’m not sure what to do other than completely reset my xbox. but i’m not sure if it will work or be a complete waste of time.

Hi RobJerry

We just need a little more information before we can advise you.

When you say the console came with a game pre-installed, was this a second-hand console? I ask this because new console that are bundled with games usually get a physical copy or a code card in the box. You would then need to redeem this code on your account before they can be downloaded. I've not heard of new consoles coming with games pre-installed.

Let us know and we will see if we can help.