Xbox Companion App is unable to connect to my Xbox One X.

Discus and support Xbox Companion App is unable to connect to my Xbox One X. in XBoX on Windows to solve the problem; When I attempt to connect to my Xbox One X through the companion app on my computer, it says "We couldn't connect to your console. Make sure the... Discussion in 'XBoX on Windows' started by VikingCat32, May 21, 2020.

  1. VikingCat32
    VikingCat32 Guest

    Xbox Companion App is unable to connect to my Xbox One X.


    When I attempt to connect to my Xbox One X through the companion app on my computer, it says "We couldn't connect to your console. Make sure the console is still on and connect to the same network as this device."

    • I'm using the current version of the companion app, and both my computer and Xbox are up to date.
    • Both my computer and Xbox are connected to the same network.
    • I have Console streaming, Allow connections from any device, allow play to stream, allow game streaming to other devices, and allow wireless display to connect in the background are all enabled.
    • I have restarted my computer and Xbox several times.
    • I even tried to do a soft reset of my console.

    I tried doing a callback to talk to a Support Agent with a estimated time of 90 minutes, but didn't recieve a call until several hours later from an automated message saying my callback was cancelled due to a high volume of calls.

    Two Xbox Ambassadors attempted to help as well, but we were unable to find any solutions that worked.

    :)
     
    VikingCat32, May 21, 2020
    #1
  2. monogurui Win User

    Xbox app

    i tried, but the companion doesn't see my xbox one x, and the internet said there's no support for the xbox one x on companion.
  3. FrancisKjaer Win User

    Xbox Local Streaming

    • What troubleshooting steps have you done?

    i think i already explained the steps i did it doesnt work like xbox companion

    • Was this working before?
    no the xbox app + xbox series x always worked as trash if compare with xbox one x + xbox companion

    • Recent activity or changes made before the issue appeared?
    nop.

    i already detailed everything in original post, it looks like the encoder of xbox app/xbox series x isnt good as xbox companion/xbox one x
  4. ArmandoRivera ✅ Win User

    Xbox Companion App on my computer is unable to connect to my Xbox One X

    The same happened to me. I've already tried everything. Restart the application, empty the application, delete the application, update my computer, etc ... The truth is that I doubt that there is a problem, because I have tried everything. What happens
    to me is that it does not detect the application and therefore I cannot stream
  5. VikingCat32 Win User

    Xbox Companion App on my computer is unable to connect to my Xbox One X

    Resetting my router didn't work. :(
  6. VikingCat32 Win User

    Xbox Companion App on my computer is unable to connect to my Xbox One X

    I'm using ethernet, but I'll try resetting router anyways.
Thema:

Xbox Companion App is unable to connect to my Xbox One X.

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